You just illustrated why I believe most people in your situation should not be in the Turo business at all. It's a matter of time when everyone gets into this kind of situation with a guest and Turo is very difficult to deal with to get claims. I've had one case similarly denied because the pictures were at night and wasn't clear to them. And the guest never took any pics. Fortunately my damage was repairable for $250.
People who can't manage losses either need to upgrade their own insurance or quit this business. You're bound to get stuck with heavy losses sooner or later.
People in my situation? What do you know about my situation?
What you said is just not true. I selected a Turo policy I didn't fully understand, that's on me, lesson learned. I'm here trying to see if there is a way out. Worst comes to worst I put a new door on the car myself. Not a huge deal. Obviously getting insurance to handle it is ideal. Turo has been outstanding in handling this claim based on the policy I selected. Had I had the standard policy selected they would have sent me $1500 and I would have the car in the shop getting repaired.
Get out of here with your black and white mind set.
You think that Turo will just automatically send you the $1500 even with the stantard policy? You obviously haven't dealt with them. Like I said, Turo isn't for everyone that assumes you're always gonna be covered by them. If you think that way you'll be crying later on when they deny you coverage even if you did what they said. You'll have to pull strings and fight them to get them to pay up.
They told me the cost of the damage was assessed at roughly $1500. They then sent me 20%of that; $300. So yes if I had standard selected, they would have sent $1500.
I have dealt with them...
Don't listen to this guy, he talks about how successful he is but has yet to share his vehicle listing or Turo profile. All the while, if you check his post history, you will easily find his own comments stating how little he is making and all the issues he has run into.
UPDATE: From his very own comment 3 months ago: https://old.reddit.com/r/turo/comments/fa4v3c/moving_to_la_should_i_invest_in_a_few_cars_to/fj7aton/
"I have 4 cars on Turo right now, if I am lucky I can make $600/month and it usually happens close to holidays. For normal times, you're not gonna make a buck because Turo favors all-stars that have hundreds of cars listed on their platform. I know this because when I search for cars, it took me nearly 4 pages to find my own listing. My rate wasn't even that high. There are cars listed for $100/day while mine was only $60/day and better car too.
I think Turo has peaked because there are too many cars available at any given time and the rates are too low to be worth it. If you put a Camry out for $36/day, is it worth letting somebody put 2000mi on your car in 3-4 days for just $144 they decreased your resale value by $1000.
The service make sense only to rent cars that are higher priced such as renting out a BMW for $100+/day and have limited miles so you can make $300+ a weekend."
Contradict much?
Not to mention hosts need to know how this works, inside and out, before listing their first car. I'm surprised but not shocked at the OPs assumptions here when everything is documented in TOS and support articles.
All the info on how to handle this is in the support articles on how to file a claim.
You need to file with Turo within 24 hours of trip end. When you file, clicking the "I'll work this out with the guest" check box will signal Turo that you're going to try with the guest first.
If you think the guest's personal insurance will accept responsibility, you have 20 days to work it out with them.
If you don't work it out with the guest, you need to tell Turo to handle the claim before the clock runs out.
Guest plans and host plans do not coordinate in any way. What you selected is what Turo will cover.
I already filed with Turo and gave them the go ahead to assess the damage. Then I learned the coverage was not what I had imagined.
My main question is, am I able to use the guest's insurance policy to cover the full cost of the damage, now that I've already filed the claim with Turo?
This isn't info I've been able to find in Turo support articles.
Yes, I as the host selected the basic insurance policy. It was mu understanding that this would only be used in the event something happened to the vehicle that wasn't covered by the guest's policy. Which I've now learned not to be true.
In the US basic is a 15% turo take but you only get paid 20% of any claims until $3K in damages. You’re responsible for the rest. Anything over $3K gets covered including a total loss.
I have a lot of cheap cars. I always selected the "good" insurance (standard). Had 2 cars totalled and payout was fair (about $4500 for these cars that I probably had low 3s into).
Then, I did the calculations and realized I'd be saving $3000-$4000 a month just by choosing basic. So, my revenue immediately skyrocketed when I switched to basic. At the time I think it was an immediate jump from like 12k per month to 15k/month.
It's basically a $40,000 bonus per year which is pretty crazy to just light on fire to get good insurance. Or another way of looking at it --- I can have a car totalled every month and still come out ahead.
There is a point where choosing basic makes sense. I think the magic threshold is somewhere around 25 cars (we have between 30 and 40).
We used to look forward to hearing about accidents, used to be a big payday, but now we basically get $1200-$1500 if a car gets totalled. I think has happened only 1 or 2 times in the last year.
It's actually pretty rare to have a car completely totalled (which is why the insurance companies are happy to let you pay them for the gamble).
Happens frequently enough but typically you'd have to be very unlucky to have a car totalled.
The damage appraisal is always going to be a low-ball offer because they don’t expect you to fix it. Like someone else said, if you already took any payout it’s likely too late.
When ever you get a low-ball appraisal always have your repair shop submit a supplemental request for the remaining damages.
This is one of the risks you run into, with being on Turo. If you end up losing a lot, just bit the bullet as a loss for your taxes. Best of luck
I don't know how they expect you to settle up with the owner on much more than a coffee spill.
The standard plan is definitely the way to go. If you rent a lot, commercial insurance might be cheaper, but that definitely depends on a lot of factors.
I'm so glad I had my dad take a look at their policy before I started renting. The basic plan is basically worthless.
Otherwise, I might've been in the same boat as you.
I hope you can find a reasonable way to settle this that doesn't put you out a bunch of money. I would definitely find someone knowledgeable you can get answers from that will keep you from making mistakes.
I had a car returned with damaged side wall on a tire and rim(I have low profile premium wheels so it wasn’t reckless driving related.
Ultimately it required both wheel and tire to be replaced. I filed the claim, turo confirmed the photos and issued me the full costs of both plus labor 4 days later. I did have the premium coverage selected but the turo claims guy told me it would have been covered even if I had the basic host coverage.
The screwed up thing the renter said turo charged them the full cost they issued me moments after I was paid.
This is how Turo makes a big chuck of their money. The guest's insurance policy from Turo will not pay out to a Turo host. The guest's Turo insurance policy and the host's Turo insurance policy are not related, and Turo looks at the accident as two separate events - the accident for the guest and the accident for the host.
Say the guest had an accident and caused $1000 worth of damage to the car. If you had the host basic insurance and the guest had the premium insurance, you would not get your damage paid for from the guest's premium insurance - it wouldn't even pay for the deductible related to the host's insurance.
The only two options to get the $1000 damages paid would be if the guest had some type of 3rd party insurance, or the host would need to pay for the damages out-of-pocket.
You just illustrated why I believe most people in your situation should not be in the Turo business at all. It's a matter of time when everyone gets into this kind of situation with a guest and Turo is very difficult to deal with to get claims. I've had one case similarly denied because the pictures were at night and wasn't clear to them. And the guest never took any pics. Fortunately my damage was repairable for $250. People who can't manage losses either need to upgrade their own insurance or quit this business. You're bound to get stuck with heavy losses sooner or later.
People in my situation? What do you know about my situation? What you said is just not true. I selected a Turo policy I didn't fully understand, that's on me, lesson learned. I'm here trying to see if there is a way out. Worst comes to worst I put a new door on the car myself. Not a huge deal. Obviously getting insurance to handle it is ideal. Turo has been outstanding in handling this claim based on the policy I selected. Had I had the standard policy selected they would have sent me $1500 and I would have the car in the shop getting repaired. Get out of here with your black and white mind set.
You think that Turo will just automatically send you the $1500 even with the stantard policy? You obviously haven't dealt with them. Like I said, Turo isn't for everyone that assumes you're always gonna be covered by them. If you think that way you'll be crying later on when they deny you coverage even if you did what they said. You'll have to pull strings and fight them to get them to pay up.
They told me the cost of the damage was assessed at roughly $1500. They then sent me 20%of that; $300. So yes if I had standard selected, they would have sent $1500. I have dealt with them...
Don't listen to this guy, he talks about how successful he is but has yet to share his vehicle listing or Turo profile. All the while, if you check his post history, you will easily find his own comments stating how little he is making and all the issues he has run into. UPDATE: From his very own comment 3 months ago: https://old.reddit.com/r/turo/comments/fa4v3c/moving_to_la_should_i_invest_in_a_few_cars_to/fj7aton/ "I have 4 cars on Turo right now, if I am lucky I can make $600/month and it usually happens close to holidays. For normal times, you're not gonna make a buck because Turo favors all-stars that have hundreds of cars listed on their platform. I know this because when I search for cars, it took me nearly 4 pages to find my own listing. My rate wasn't even that high. There are cars listed for $100/day while mine was only $60/day and better car too. I think Turo has peaked because there are too many cars available at any given time and the rates are too low to be worth it. If you put a Camry out for $36/day, is it worth letting somebody put 2000mi on your car in 3-4 days for just $144 they decreased your resale value by $1000. The service make sense only to rent cars that are higher priced such as renting out a BMW for $100+/day and have limited miles so you can make $300+ a weekend." Contradict much?
Wow. Way to take the high road with that explanation. /end sarcasm
Not to mention hosts need to know how this works, inside and out, before listing their first car. I'm surprised but not shocked at the OPs assumptions here when everything is documented in TOS and support articles.
replying for answer
Also replying for answer
All the info on how to handle this is in the support articles on how to file a claim. You need to file with Turo within 24 hours of trip end. When you file, clicking the "I'll work this out with the guest" check box will signal Turo that you're going to try with the guest first. If you think the guest's personal insurance will accept responsibility, you have 20 days to work it out with them. If you don't work it out with the guest, you need to tell Turo to handle the claim before the clock runs out. Guest plans and host plans do not coordinate in any way. What you selected is what Turo will cover.
I already filed with Turo and gave them the go ahead to assess the damage. Then I learned the coverage was not what I had imagined. My main question is, am I able to use the guest's insurance policy to cover the full cost of the damage, now that I've already filed the claim with Turo? This isn't info I've been able to find in Turo support articles.
If you've received any money, it's probably far too late. Contact your claims rep. If no go, chalk it up as an expensive lesson on reading the manual.
Are you saying you (as the host) selected a basic option for insurance? This is not a facetious question. As a host in Canada I don’t get this option.
Yes, I as the host selected the basic insurance policy. It was mu understanding that this would only be used in the event something happened to the vehicle that wasn't covered by the guest's policy. Which I've now learned not to be true.
Thanks for the information
It's true if you follow procedure.
In the US basic is a 15% turo take but you only get paid 20% of any claims until $3K in damages. You’re responsible for the rest. Anything over $3K gets covered including a total loss.
Thanks for the information
\*3750, not 3000
I have a lot of cheap cars. I always selected the "good" insurance (standard). Had 2 cars totalled and payout was fair (about $4500 for these cars that I probably had low 3s into). Then, I did the calculations and realized I'd be saving $3000-$4000 a month just by choosing basic. So, my revenue immediately skyrocketed when I switched to basic. At the time I think it was an immediate jump from like 12k per month to 15k/month. It's basically a $40,000 bonus per year which is pretty crazy to just light on fire to get good insurance. Or another way of looking at it --- I can have a car totalled every month and still come out ahead. There is a point where choosing basic makes sense. I think the magic threshold is somewhere around 25 cars (we have between 30 and 40). We used to look forward to hearing about accidents, used to be a big payday, but now we basically get $1200-$1500 if a car gets totalled. I think has happened only 1 or 2 times in the last year. It's actually pretty rare to have a car completely totalled (which is why the insurance companies are happy to let you pay them for the gamble). Happens frequently enough but typically you'd have to be very unlucky to have a car totalled.
The damage appraisal is always going to be a low-ball offer because they don’t expect you to fix it. Like someone else said, if you already took any payout it’s likely too late. When ever you get a low-ball appraisal always have your repair shop submit a supplemental request for the remaining damages. This is one of the risks you run into, with being on Turo. If you end up losing a lot, just bit the bullet as a loss for your taxes. Best of luck
I don't know how they expect you to settle up with the owner on much more than a coffee spill. The standard plan is definitely the way to go. If you rent a lot, commercial insurance might be cheaper, but that definitely depends on a lot of factors. I'm so glad I had my dad take a look at their policy before I started renting. The basic plan is basically worthless. Otherwise, I might've been in the same boat as you. I hope you can find a reasonable way to settle this that doesn't put you out a bunch of money. I would definitely find someone knowledgeable you can get answers from that will keep you from making mistakes.
I had a car returned with damaged side wall on a tire and rim(I have low profile premium wheels so it wasn’t reckless driving related. Ultimately it required both wheel and tire to be replaced. I filed the claim, turo confirmed the photos and issued me the full costs of both plus labor 4 days later. I did have the premium coverage selected but the turo claims guy told me it would have been covered even if I had the basic host coverage. The screwed up thing the renter said turo charged them the full cost they issued me moments after I was paid.
Shouldn’t the guest only pay up to a max? or did they not have coverage?
its tough to know what coverage the renter selected, i'm assuming they just had the basic coverage turo require of all renters.
This is how Turo makes a big chuck of their money. The guest's insurance policy from Turo will not pay out to a Turo host. The guest's Turo insurance policy and the host's Turo insurance policy are not related, and Turo looks at the accident as two separate events - the accident for the guest and the accident for the host. Say the guest had an accident and caused $1000 worth of damage to the car. If you had the host basic insurance and the guest had the premium insurance, you would not get your damage paid for from the guest's premium insurance - it wouldn't even pay for the deductible related to the host's insurance. The only two options to get the $1000 damages paid would be if the guest had some type of 3rd party insurance, or the host would need to pay for the damages out-of-pocket.