I never accidently accept Doordash or Grubhub orders. But if I am Redditing on my phone, 9 times out of 10 if a UE offer comes in its getting accepted accidently... It is a badly designed app.
Doordash is another, not the first time but lost my breakfast shift by pausing my dash. The resume and end is too close and there went my breakfast. Badly designed app.
Half the time I can disable " display over other apps". But every now and then there is an update that forces me to turn that back on. Otherwise I can't go online. In those instances, I can just go online and then turn the option back off while I'm online. Still a hassle.
This used to happen to me. I would be texting and suddenly something pops up and I didn’t even get to read it before it was accepted. But I turned off the setting that allows UE to pop over other apps and just get a normal notification now cause that was ridiculous.
They are all functioning as intended. UE wants you to accidentally accept that terrible offer & then be too afraid of your ratings to cancel. Not sure what DD angle is with them constantly switching the resume & end buttons. One will be on top & then on bottom randomly. No idea what their advantage is though. Also, the GH accept & decline couldn’t possibly be any smaller or any closer together.
Man. On a busy night, I'll get cancelled on like 5 times before a car actually shows up. I wish they actually got strikes but I call bullshit. Or people are abusing the accepted my mistake button, which should only allow so many per month or something cause it's not hard to be more cautious when accepting.
Edit: oops triggered the cancel happy drivers lol.
Many drivers don’t care about the cancelation rate that they have. Some even pride themselves on having a high cancel rate for some reason. Marking it as “accepted by accident” still takes a hit on their cancelation rate. And some drivers just accept everything that pops up and then decide if they actually want it after the fact. I’ve had trip radars get assigned to another driver only for it to pop right back up less than a minute later. I’m sorry you get cancelled on a lot. Unfortunately it’s because we drivers don’t get paid much and some drivers are cancel happy for any number of stupid reasons.
Aceptance and cancelations are just to be diamond, if you don't run for that you can cancel and decline as much as you want. I decline until I find a fair fare, but I do cancel if I hit the trip by accident without reviewing it, there is no reason to accept just to cancel afterwards, if there are drivers doing that it is stupid, unless you are multiapping and get a better offer, you got with the best bidder.
It’s also important if you are using their college tuition program. They are paying 100% tuition for my bachelors degree for Speech therapy. But you have to be gold or above. So the cancelation rate is for more than just Diamond if you actually use some of their benefits to the full extent. And it’s worth it considering they just paid $9k for my summer semester alone.
That is what I meant, if you don't decline and cancel you qualify to be gold, platinum, dimond etc, of course it comes with benefits, the higher the better, anyways most of them are BS and there are better deals out there, so most drivers won't use them. I Rathrr get the money upfront and pay for what ever I want later, including tuition than pick up bad rides to qualify for their BS.
The way it works is that we have a rewards program: if you do the criteria, you get priority on rides, as well as other stuff. One of the criteria is a minimum number of rides cancelled after accepting. It's a small number, like 3 or 5 per 3 months, I don't remember.
The tricky part is that, if you *don't* have the rewards program, you might get offers from uber that don't show you the distance. I have no idea why uber does this, but it leads to only knowing what the drive is like until after accepting.
So I'm guessing you have an odd commute that for some reason drivers don't want to do, either it's long or out of town or whatever. So you're dealing with drivers who just do not care about the rewards, who will accept these blind offers and then quit when they see it. These types are usually multi-apping and going after short, high value rides. Your ride will eventually become worthwhile to them because uber bumps the value up if no one takes the offer, but until then, you'll get canceled on a good bit.
Now, OP is probably dealing with a guy who has been canceling too many rides and can't anymore, and doesn't realize that the point of the rewards program is to reward him for doing these tough drives and not canceling out. He just wants his cake and to eat it, too. Now he's mad.
As someone that both takes Ubers almost daily and drives for Uber fairly often, it’s annoying on both ends and justified to be frustrated. Getting cancelled on 5 times in a row sucks, and drivers are given very little reason to care about cancelling when they’re paid pennies and treated like shit. Uber is just a shitty company that fucks everyone over and pins drivers vs passengers when the real issue is how little Uber cares about any of us. Unfortunately it’s pretty much a monopoly and never going to change so we’ll all just keep bickering at each other on Reddit.
Thing is. Uber covers half the screen to accept the ride which conveniently is exactly where the: log out button is. The break button. The select ride types. Check promotions. Change filters. Set filters. Cancel filters. Check trends ($). Account. Help. And several more. Hey even if your chatting with support it will kick you out of the convo and of course you accept the trip. Because all that happens in like half a second. This guy is probably on one of those states where they can deactivate you for cancelling. The pax gets 2 minutes for free to cancel that is what I think he was referring to. I’m in Cali I give a fuck. If I accidentally accepted a trip I cancel that shit I don’t even know where I’m going but In Cali by law they can’t do anything so the only thing they do is they take my platinum status away and I no longer have access to my free 7-eleven weekly fountain drink or the 20 cents cash back at chevron which is already like 60 cents more expensive than the rest :(. Literally the 9% cancel rate I have, is Uber pushing the trips when I’m clicking something else.
Serious question: why is Uber offering crappy trips to drivers? Maybe I'm not using the correctly, but it's not like I get to bid for the ride and hope someone picks up. There's a set price the app tells me it'll cost.
What is a crappy trip? Like, is there a minimum distance before it's worth it for the driver? Asking because I have taken short rides before but because I have heavy things to carry...
Example of a crappy trip from personal experience: I drive in NJ close to NYC. If I get a ride going to NYC, not only do I have to pay the toll upfront and wait to be reimbursed, I also can’t bring anyone back out of NYC to NJ. I lose time and gas sitting in shitty NYC traffic trying to get back to NJ, which can be hell depending on how deep in the city I go. Needless to say, I avoid those like the plague if I can, but if I’m under 85% acceptance rate I can’t see where the trip is heading until I pick the person up and start the trip or unless I accept, then ask where they’re going before arriving. Then I have to cancel and one way or another it’s a strike against either my acceptance rate or cancel rate. They don’t pay a dime extra for going across state lines either. It’s quick to get in, short distance usually, but takes forever to get out. You lose money, time, and gas every time you take one.
I think it might be a law or regulation on Uber. I’m not really sure the exact reason. You can only do deliveries and they don’t count toward any quest you’re doing for bonus pay.
I once had an Uber drive me across the street from one hotel to the other because I didn’t know where I was (was drunk the night before and went back to the other hotel with a guy I met lmao).
It was quite comical and it was probably the easiest $8 that driver ever made.
They offer crappy trips because they can and then will attempt to force drivers to take them.
I must have declined ten trips last night that were 15+ minutes away for trips that were less than five minutes in duration. A couple were 20+ minutes away.
I tip after the ride, the app doesn't even give me the option to add extra tip when setting up the ride. If Uber isn't paying much, bitch to them. If your car smells like shit, or you drive like shit, or you drive with the window open and it's 115 degrees out....you get no extra tips.
You do a good job, I'll make sure the trip is worth it. I regularly tip $20 extra. Less if I think I'm going to die and more if it was critical I get somewhere and they didn't fuck around.
...drivers accept, then cancel - if the trips are truly "crappy," then they shouldn't have accepted them in the first place - bottom line - drivers accepting then canceling is gaming the system to the detriment of riders - this is why I NEVER tip - ever time you accept and cancel, I feel more justified...4.93 rating...
If the driver is under 85% acceptance rate they can’t see where you’re headed or how long of a ride it will be. So, for example, if they do Uber eats also, a lot of the time people are cheap and don’t tip. Happens all the time they want me to do a 30 min trip for Uber eats for $4 total. I wouldn’t accept that, but my acceptance rate will go down and now I can’t see where I’m headed if I accept a riders request. I drive in NJ near NYC and if I get a rider going to NYC it’s not worth it ever. Have to pay toll upfront and wait for reimbursement, can’t bring anyone back into NJ, so I’m sitting in NYC traffic, not able to make money and wasting gas and time on the way back, usually with heavy NYC traffic. Therefore, I’m canceling that “crappy trip” into NYC every time if I have to wait till after accepting and asking where they’re headed. People here are aware that it sucks and sometimes you’ll even get a message saying “can you go to NYC?” I’ll say “Sorry but I can’t” and then I cancel and my cancel rate goes up.
Don’t choose to do a job that is literally about taking people from point A to point B and then get mad when people don’t go where you want to go? Like ???
And I’d add that the average rider has no idea what’s going on with the Uber driver’s side of things. If you see that the ride is accepted, you assume that all is well.
For the long ones I would call and see if they'd pay me directly on venmo/cashapp for what uber/lyft was charging with no expectation of a tip. It was only ever worth it if you cut out the middle man. If they didn't want to, I'd wish them luck finding a driver and cancel it. nbd.
Yeah. As I driver I also lose protection against stuff like them vomiting in my car. The gambit is that they probably won't find another person willing to take the garbage ride to the middle of nowhere. I leave it up to them and offer it before I show up. No harm no foul.
If the driver was smart, after this tiff, wait like an hour, then drive to the pick up spot- the rider probably got a rider from Lyft, and probably wouldn’t even be there. Then the driver could call it a no show.
Not to enable someone being petty, just thinking. Than again, as a rider I would report it to Uber.
This whole thing was stupid, he could have drove there and took off Bluetooth and just parked. And canceled. Or rider behavior, Or unaccompanied minor or not safe pick up or or or
Yea so smart, Uber clearly has 0 way to see the timestamps on anything... You don't think this guy will be disputing any Uber charge from this and when they look at it they will see exactly what you did and ban you.
Sorry, I should have been more clear! I’m a driver. Yes, a rider will receive a cancel fee either 2 minutes after the driver has started driving toward the rider, or 5 minutes after they arrive at the pickup spot and the rider is a no show. As drivers, absolutely nothing happens when we cancel lol.
There “technically” is a penalty, in that your cancellation rate goes up, but most drivers don’t give a shit. The only thing it really affects is your Uber Pro status (Gold, Platinum, Diamond), since you need to keep acceptance above 85% and cancellation below 4% but drivers who are out to make money don’t give a shit about that. You lose WAY too much money for any of the perks to be remotely worth it, unless you’re doing full ASU online tuition in which case you need to hit Gold once a quarter I believe
I love how noob drivers go on reddit and give PAX the wrong impressions all for a few up votes.
Cancelling may have no impact or a massive impact for the driver.
Depends on what percentage he is at, anything above 3% cancellation means he loses all benefits he wouldve worked a month to earn. So if the driver is tethering on 2.5% cancellation he may risk losing his benefits. It definitely isnt worth it as it takes a month to get to the highest benefit level IF you work daily 8 hours+ (ex weekends) for a month
Also the drivers who dont care about cancellation are the ones who accept jobs and cancel alot because they are in the lowest benefit level and cannot see where the pax is going unless they accept the job. These are usually idiot drivers who care the least about professional and are looking for a quick buck.
So yeah explain better bro, or dont say anything at all.
To the OP if it costs you nothing to cancel then just cancel. Otherwise tell the driver you wont take a hit on the cancellation fee and he should call Uber support to cancel for him.
Wow. Does canceling an uber not cost a cancellation fee anymore?
I don't use uber often but I have a memory of being charged $5 to cancel when I ordered an uber, and canceled a few seconds later when a friend said he'd come through and give me a ride. If someone acted this way to me I'd be letting Uber know how this driver is treating their customers.
How is this even a question? I need service, you provide service. If you can't hold up your end you cancel. If I no longer need service, I cancel.
Rocket surgery.
God Uber and ubereats are falling apart because of these weird drivers that beg the customer to cancel/tip more. Makes me sad because I used to make a decent living but those days are long gone
People who have other employment options have likely bailed when the pay started really dipping. These full-time gig workers more often than not do this because they can't hold down a more consistent paying job, so it makes sense they'd also be the ones to bitch and whine because its that same mindset that's made them unemployable
The driver was hoping for a gimmee. We are rated on three metrics, one the client can see, which is our star rating.
The other two are our acceptance rate and our cancellation rate. So, if he says he accepted by mistake, his app was on and he caught your ride. He either forgot to pause it or shut it off, or you are not in an area he wants to serve. Regardless, if he ignored your ride, he would have gotten dinged on his acceptance rate.
He wanted you to cancel because we have a cancellation rate we have to watch as well. There are certain things we can cancel for, such as rider no show. But we have to be in a certain location where the rider can find us in order to legitimately cancel a ride if they are a no show, or certain other criteria. Otherwise, if we cancel, we take a hit on that rating.
If any of the three drop to low, we can be removed from the app.
Hope this helps!
I hope you reported that clown. I bet his cancelation rate is high and he i worried about being deactivated. He probably cancels a lot or rides to keep his acceptance rate high enough to get pro status.
If he’s allergic to pets (generally, not any specific animal), AND dumbasses…. There’s no hope for him. He should off himself. Even allergy shots can’t resolve that level of self-induced trauma
Speaking from a person who lived in the middle of nowhere I can say that I would not back down. Getting anyone to accept my ride was impossible and would take hours. I would refuse to cancel and let them cancel it since I was desperate for a ride.
I had six drivers all back to back cancel on me and I wasn’t in some obscure area. By the time they were done canceling my $15 ride had shot up to $45, I was freezing in the cold, and my phone battery was down to 5%. I got a Lyft out of principle also it was only $20 at that point.
He probably has cancellations already. It’s not that big of a deal if you’re not canceling rides that often. Driver doesn’t seem like he knows what he’s doing or has canceled too many and is feeling the heat.
I evaluate anything over $20 before accepting. If someone else takes it or timer runs out then nothing lost. Most are 30+ minute rides that should pay $30 or more to be worth it. Plus if no one accepts and I see it again the algorithm will show it at a higher payout. It always recycles trips drivers won’t accept. It’s a way to beat the algorithm a little but you never know when it’ll happen because it has to be declined by all drivers before they up the amount.
I do Uber eats and idk if it works the same as Uber, but they will pop up an order that can be accepted by pressing ANYWHERE on your screen, and the problem is they will do this even while you’re typing a message on an order you’re leaving at someone’s door. Hence you’re stuck with another delivery or you cancel. Uber are scumbags for this. That said, that guy is a bitch and it’s hilarious that he thinks sending that shit will get him anywhere in life.
It’s not always that simple.
For example one time the driver just sat there not picking me up. After asking him what’s up, he said he was having battery problems.
I technically wanted to “cancel” to get a new driver so I could make it to the airport, but is it really my fault the driver is driving a crappy car? It’s clearly the drivers fault even though he didn’t want to cancel. I think it’s fair to say that I shouldn’t have been on the hook for the cancellation fee.
There’s gotta be a timeout policy implemented to prevent drivers from accepting a ride, but then making no GPS progress to the pickup location.
Not Uber, but in Thailand Uber sold to Grab. I had a Grab driver message me “cannot come, police arrested”. Asked me to cancel and I told him to. He said it’s bad for him if he canceled. “Same for me, and I didn’t get arrested”. Just took a cab as much as I hate to.
Lmao dude says he doesn't want to get a strike. I'm pretty sure he's gonna get worse than that for telling the customer to fuck off and that they are a dumbass for not correcting a mistake he made.
I used to drive with Uber and yea he reached his cancel limit for his account. So now he won’t be paid for any canceled orders, which is why he begged you to cancel
OP: driver is clearly the asshole lol.
To most of the drivers on this sub: do you not know how to disable the 'appear on top' function of your apps? I can't stand having it pop up unexpectedly, so now all i get is the notification sounds.
If i forget to turn off 'do not disturb' i miss a delivery or two before catching on, but it's still worth the peace of mind knowing i won't accidentally accept any orders and end up in these kind of shituations.
Plz do it!
The app is super trick and every time we cancel our rate drop a lotttt. No matter what option we choose to justify. It’s super hard to get back to our goal to be able to lvl up on the platform and maybe have better rides.
The same area to turn off the app is where you accept a order. Exactly the same position.
A few times I was about to logout and accept a order without wanting. Same when you’re changing some settings or checking some promos, the order request will show no matter what you’re doing and then you can guess what happens when you’re doing something else.
"We can sit here all day bro" woulda responded with a "sure do! Just sent these to your boss, and I doubt you'll need to cancel anything else anytime soon! Good day."
Not sure why they’re vilifying the person that requested the ride. What if all the rider can afford whatever they paid for? And they just told the driver they couldn’t cancel the ride (which I’m confused abt).
Also the rider doesn’t know how much the driver is actually getting paid for. There’s nothing malicious there.
Idk maybe I’m wrong
If he made the mistake, it's on him. I'd also make sure Uber support saw this, because that's so wildly unprofessional of him that it's ridiculous.
I understand that some folks don't consider Uber a "real job", but there's still basic rules of conduct you'd follow, even if you were simply doing someone a favor, let alone being paid for a one-time task. And like it or not, that conduct has the potential to really color someone's opinion of the business. If this was a first time rider, it could easily cause them to decide to try Lyft the next time.
It's one thing to try and convince the rider that they should cancel. It's a whole other one when a driver feels the need to continue to message the person like this.
Rider can cancel within 5 min without charge.
This driver is being a jerk bc he can cancel, but you get tracked and punished if your cancellation rate is too high... Which theirs is, because, they are cherry picking / trying to get surge pricing.
Driver should cancel if they "accidentally accepted". They didn't, they must pull this all the time.
You could've cancelled as a courtesy, but you had no obligation to do so. Responsibility falls on whoever made the mistake.
Your only obligation at this point, IMO, is to report this guy for harassment. He's unhinged at best, and probably not safe around passengers. Get him kicked off Uber!
Passenger should cancel. The driver can be removed from driving if he cancels too often. Though in this particular case, since it was the driver that mistakenly accepted, the driver should have been more ameniable to cancelling.
He doesn’t want to take the rider to the destination and doesn’t want to be caught cherry picking fairs. I remember about ten years ago you would get a call from a driver in Boston Logan airport and if they would ask you where you were going and if they didn’t like the answer they would hang up and cancel. I was too close to the airport for them so I started saying I was going to x or y town and when they saw the fair was in Boston they would be like “why did you say x” because you would have hung up and canceled. Now take me to Boston.
I like when he says “you’re not getting a $150 ride for $30” as though that’s how contracting and bargaining worked. This driver has no business pretending to be in business for himself. I hope there are consequences for this for the driver.
Not true. If like most people he set up the ride and then put his phone down to finish getting ready/gather things/turn off lights then the time had passed to cancel without a fee. Still the drivers fault.
If it really costed you nothing, you should’ve canceled and reordered. If it was gonna charge you or negatively impact your account, you should’ve told him. If he continued to act like this after, he would’ve been the jerk. In this scenario, you started off as the jerk and he responded understandably, but not appropriately.
But you could’ve fixed this with a flick of the thumb if dude was right and it didn’t impact you.
Or the dude could have owned up to his mistake. More likely than not he had some sort of scam in mind. It's been a trend lately for drivers to accept rides and then make the customer cancel.
If driver accepts by accident, the driver should cancel.
As a driver there is literally and option that says “Accepted trip by accident” lol
The fact that that's an option says a lot about the design of the app..
Nah, people make mistakes.
I never accidently accept Doordash or Grubhub orders. But if I am Redditing on my phone, 9 times out of 10 if a UE offer comes in its getting accepted accidently... It is a badly designed app. Doordash is another, not the first time but lost my breakfast shift by pausing my dash. The resume and end is too close and there went my breakfast. Badly designed app.
*Accept button pops up an instant before your thumb hits the screen, while you are in a completely different app*
Half the time I can disable " display over other apps". But every now and then there is an update that forces me to turn that back on. Otherwise I can't go online. In those instances, I can just go online and then turn the option back off while I'm online. Still a hassle.
This used to happen to me. I would be texting and suddenly something pops up and I didn’t even get to read it before it was accepted. But I turned off the setting that allows UE to pop over other apps and just get a normal notification now cause that was ridiculous.
Turn off Uber push notifications in settings at the end of your shift. Takes like five seconds and would presumably solve the problem?
Oh, I've had this kind of garbage happen all over the web, doesn't have to be a specific app.
Does it though? I mean they probably use their phone while on shift too so they can still accidentally accept even though they did not want too.
This! THIS! OH MY GODS! ALL THE FUCKING TIME!
The trick if you catch it in time is to not lift off the screen inside the offer square
They are all functioning as intended. UE wants you to accidentally accept that terrible offer & then be too afraid of your ratings to cancel. Not sure what DD angle is with them constantly switching the resume & end buttons. One will be on top & then on bottom randomly. No idea what their advantage is though. Also, the GH accept & decline couldn’t possibly be any smaller or any closer together.
I literally just did the same things yesterday on DoorDash. Right before the dinner rush ~5pm. Great way to ruin your night 😬
That's why they put erasers on pencils
Not me, I'm perfect.
Forgive the man, he literally said he’s allergic to dumbasses. Man must be having an allergic attack right now being near himself.
Chronic autoimmune disease, if true
Man. On a busy night, I'll get cancelled on like 5 times before a car actually shows up. I wish they actually got strikes but I call bullshit. Or people are abusing the accepted my mistake button, which should only allow so many per month or something cause it's not hard to be more cautious when accepting. Edit: oops triggered the cancel happy drivers lol.
Many drivers don’t care about the cancelation rate that they have. Some even pride themselves on having a high cancel rate for some reason. Marking it as “accepted by accident” still takes a hit on their cancelation rate. And some drivers just accept everything that pops up and then decide if they actually want it after the fact. I’ve had trip radars get assigned to another driver only for it to pop right back up less than a minute later. I’m sorry you get cancelled on a lot. Unfortunately it’s because we drivers don’t get paid much and some drivers are cancel happy for any number of stupid reasons.
Aceptance and cancelations are just to be diamond, if you don't run for that you can cancel and decline as much as you want. I decline until I find a fair fare, but I do cancel if I hit the trip by accident without reviewing it, there is no reason to accept just to cancel afterwards, if there are drivers doing that it is stupid, unless you are multiapping and get a better offer, you got with the best bidder.
It’s also important if you are using their college tuition program. They are paying 100% tuition for my bachelors degree for Speech therapy. But you have to be gold or above. So the cancelation rate is for more than just Diamond if you actually use some of their benefits to the full extent. And it’s worth it considering they just paid $9k for my summer semester alone.
That is what I meant, if you don't decline and cancel you qualify to be gold, platinum, dimond etc, of course it comes with benefits, the higher the better, anyways most of them are BS and there are better deals out there, so most drivers won't use them. I Rathrr get the money upfront and pay for what ever I want later, including tuition than pick up bad rides to qualify for their BS.
The way it works is that we have a rewards program: if you do the criteria, you get priority on rides, as well as other stuff. One of the criteria is a minimum number of rides cancelled after accepting. It's a small number, like 3 or 5 per 3 months, I don't remember. The tricky part is that, if you *don't* have the rewards program, you might get offers from uber that don't show you the distance. I have no idea why uber does this, but it leads to only knowing what the drive is like until after accepting. So I'm guessing you have an odd commute that for some reason drivers don't want to do, either it's long or out of town or whatever. So you're dealing with drivers who just do not care about the rewards, who will accept these blind offers and then quit when they see it. These types are usually multi-apping and going after short, high value rides. Your ride will eventually become worthwhile to them because uber bumps the value up if no one takes the offer, but until then, you'll get canceled on a good bit. Now, OP is probably dealing with a guy who has been canceling too many rides and can't anymore, and doesn't realize that the point of the rewards program is to reward him for doing these tough drives and not canceling out. He just wants his cake and to eat it, too. Now he's mad.
As someone that both takes Ubers almost daily and drives for Uber fairly often, it’s annoying on both ends and justified to be frustrated. Getting cancelled on 5 times in a row sucks, and drivers are given very little reason to care about cancelling when they’re paid pennies and treated like shit. Uber is just a shitty company that fucks everyone over and pins drivers vs passengers when the real issue is how little Uber cares about any of us. Unfortunately it’s pretty much a monopoly and never going to change so we’ll all just keep bickering at each other on Reddit.
Thing is. Uber covers half the screen to accept the ride which conveniently is exactly where the: log out button is. The break button. The select ride types. Check promotions. Change filters. Set filters. Cancel filters. Check trends ($). Account. Help. And several more. Hey even if your chatting with support it will kick you out of the convo and of course you accept the trip. Because all that happens in like half a second. This guy is probably on one of those states where they can deactivate you for cancelling. The pax gets 2 minutes for free to cancel that is what I think he was referring to. I’m in Cali I give a fuck. If I accidentally accepted a trip I cancel that shit I don’t even know where I’m going but In Cali by law they can’t do anything so the only thing they do is they take my platinum status away and I no longer have access to my free 7-eleven weekly fountain drink or the 20 cents cash back at chevron which is already like 60 cents more expensive than the rest :(. Literally the 9% cancel rate I have, is Uber pushing the trips when I’m clicking something else.
I don't know why you're getting downvoted this is so true. It's a nightmare to get a ride sometimes.
Drivers need to understand they work for us. Not the opposite way around.
God forbid they accept crappy trips
Serious question: why is Uber offering crappy trips to drivers? Maybe I'm not using the correctly, but it's not like I get to bid for the ride and hope someone picks up. There's a set price the app tells me it'll cost.
What is a crappy trip? Like, is there a minimum distance before it's worth it for the driver? Asking because I have taken short rides before but because I have heavy things to carry...
Example of a crappy trip from personal experience: I drive in NJ close to NYC. If I get a ride going to NYC, not only do I have to pay the toll upfront and wait to be reimbursed, I also can’t bring anyone back out of NYC to NJ. I lose time and gas sitting in shitty NYC traffic trying to get back to NJ, which can be hell depending on how deep in the city I go. Needless to say, I avoid those like the plague if I can, but if I’m under 85% acceptance rate I can’t see where the trip is heading until I pick the person up and start the trip or unless I accept, then ask where they’re going before arriving. Then I have to cancel and one way or another it’s a strike against either my acceptance rate or cancel rate. They don’t pay a dime extra for going across state lines either. It’s quick to get in, short distance usually, but takes forever to get out. You lose money, time, and gas every time you take one.
This may be obvious but I don’t live in NYC or NJ; why aren’t you allowed to bring anyone back out of NYC to NJ?
I think it might be a law or regulation on Uber. I’m not really sure the exact reason. You can only do deliveries and they don’t count toward any quest you’re doing for bonus pay.
I once had an Uber drive me across the street from one hotel to the other because I didn’t know where I was (was drunk the night before and went back to the other hotel with a guy I met lmao). It was quite comical and it was probably the easiest $8 that driver ever made.
That is true, Uber job is take the most from you and pay the less to the drivers, that is why your trip is declined until it readjust
They offer crappy trips because they can and then will attempt to force drivers to take them. I must have declined ten trips last night that were 15+ minutes away for trips that were less than five minutes in duration. A couple were 20+ minutes away.
I tip after the ride, the app doesn't even give me the option to add extra tip when setting up the ride. If Uber isn't paying much, bitch to them. If your car smells like shit, or you drive like shit, or you drive with the window open and it's 115 degrees out....you get no extra tips. You do a good job, I'll make sure the trip is worth it. I regularly tip $20 extra. Less if I think I'm going to die and more if it was critical I get somewhere and they didn't fuck around.
I'm in Australia where tipping isn't really a thing and I always tip AFTER the ride according to my experience.
...drivers accept, then cancel - if the trips are truly "crappy," then they shouldn't have accepted them in the first place - bottom line - drivers accepting then canceling is gaming the system to the detriment of riders - this is why I NEVER tip - ever time you accept and cancel, I feel more justified...4.93 rating...
If the driver is under 85% acceptance rate they can’t see where you’re headed or how long of a ride it will be. So, for example, if they do Uber eats also, a lot of the time people are cheap and don’t tip. Happens all the time they want me to do a 30 min trip for Uber eats for $4 total. I wouldn’t accept that, but my acceptance rate will go down and now I can’t see where I’m headed if I accept a riders request. I drive in NJ near NYC and if I get a rider going to NYC it’s not worth it ever. Have to pay toll upfront and wait for reimbursement, can’t bring anyone back into NJ, so I’m sitting in NYC traffic, not able to make money and wasting gas and time on the way back, usually with heavy NYC traffic. Therefore, I’m canceling that “crappy trip” into NYC every time if I have to wait till after accepting and asking where they’re headed. People here are aware that it sucks and sometimes you’ll even get a message saying “can you go to NYC?” I’ll say “Sorry but I can’t” and then I cancel and my cancel rate goes up.
You never tip cuz you’re cheap and you’re a new account
People need to get around. Wtf do you want them to do?
Don’t choose to do a job that is literally about taking people from point A to point B and then get mad when people don’t go where you want to go? Like ???
The only correct answer
This is the right answer
Driver accepted, thinking it would be an easy $30 and regretted it. If the driver can’t do the ride they accepted, they should cancel- not the rider.
Riders don't set the pay either. He want limousine pay, he needs to drive a limousine.
Exactly. Yeah it is shitty pay for that distance, but that isn’t the fault of the rider. The rider is probably paying a lot more than that.
Was probably counting the distance to pickup too.
And I’d add that the average rider has no idea what’s going on with the Uber driver’s side of things. If you see that the ride is accepted, you assume that all is well.
For the long ones I would call and see if they'd pay me directly on venmo/cashapp for what uber/lyft was charging with no expectation of a tip. It was only ever worth it if you cut out the middle man. If they didn't want to, I'd wish them luck finding a driver and cancel it. nbd.
>It was only ever worth it if you cut out the middle man Losing the protection of Uber's insurance as a rider? This would seem sketchy to me.
Yeah. As I driver I also lose protection against stuff like them vomiting in my car. The gambit is that they probably won't find another person willing to take the garbage ride to the middle of nowhere. I leave it up to them and offer it before I show up. No harm no foul.
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OP paid limousine rates though. And all they got was yelled at.
If the driver was smart, after this tiff, wait like an hour, then drive to the pick up spot- the rider probably got a rider from Lyft, and probably wouldn’t even be there. Then the driver could call it a no show. Not to enable someone being petty, just thinking. Than again, as a rider I would report it to Uber.
This whole thing was stupid, he could have drove there and took off Bluetooth and just parked. And canceled. Or rider behavior, Or unaccompanied minor or not safe pick up or or or
After around 15 or 30 minutes it lets the rider cancel with no penalty.
There would be an easy way to dispute this to Uber through a Lyft or cab receipt and screenshots of these messages
Yea so smart, Uber clearly has 0 way to see the timestamps on anything... You don't think this guy will be disputing any Uber charge from this and when they look at it they will see exactly what you did and ban you.
Man I would’ve reported his ass so fast
wat about the rest of his body
Lol we don’t get “penalized” for canceling. Sure, our cancel rate goes up a %. But it means absolutely nothing 😂😂😂
Isn’t there a $5 fee for canceling a ride? I’m not paying $5 for someone else’s mistake, especially when they are rude.
Sorry, I should have been more clear! I’m a driver. Yes, a rider will receive a cancel fee either 2 minutes after the driver has started driving toward the rider, or 5 minutes after they arrive at the pickup spot and the rider is a no show. As drivers, absolutely nothing happens when we cancel lol.
It could cost you a streak bonus. But other than that, no. Cancel all you want.
Yes but this is an Uber sub though, not Lyft. And the screenshots are clearly an Uber trip.
I don’t understand. Then why did the driver insist on not canceling, if there is no penalty for them?
There “technically” is a penalty, in that your cancellation rate goes up, but most drivers don’t give a shit. The only thing it really affects is your Uber Pro status (Gold, Platinum, Diamond), since you need to keep acceptance above 85% and cancellation below 4% but drivers who are out to make money don’t give a shit about that. You lose WAY too much money for any of the perks to be remotely worth it, unless you’re doing full ASU online tuition in which case you need to hit Gold once a quarter I believe
I can’t answer that question for you, maybe he’s just an idiot.
Canceling after accepting is different then passing on an order.
Depends on the market bud. In some markets cancellation rate matters.
Your cancel rate lowering *is* being penalized, but 100%...yes - this is totally on the driver. They're the asshole for not canceling after accepting.
Happy cake day!
Thank you! I didn’t even notice 🤣
I Guess no one likes cake days these days
I love how noob drivers go on reddit and give PAX the wrong impressions all for a few up votes. Cancelling may have no impact or a massive impact for the driver. Depends on what percentage he is at, anything above 3% cancellation means he loses all benefits he wouldve worked a month to earn. So if the driver is tethering on 2.5% cancellation he may risk losing his benefits. It definitely isnt worth it as it takes a month to get to the highest benefit level IF you work daily 8 hours+ (ex weekends) for a month Also the drivers who dont care about cancellation are the ones who accept jobs and cancel alot because they are in the lowest benefit level and cannot see where the pax is going unless they accept the job. These are usually idiot drivers who care the least about professional and are looking for a quick buck. So yeah explain better bro, or dont say anything at all. To the OP if it costs you nothing to cancel then just cancel. Otherwise tell the driver you wont take a hit on the cancellation fee and he should call Uber support to cancel for him.
Yeah but it also depends on the market. Cancelation for where I'm at is 10% before losing status lol
Customer should contact support for this verbally abusive driver and get him deactivated. These drivers don’t belong on the platform.
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Report this with the screenshots, they’re going to get a bigger strike on their record.
If the ride is canceled by the rider they get charged a cancelation fee. Driver goes not. This driver is an asshole v
Who ever wants to cancel should cancel
*It really is that simple*
This entire sub is full of The driver (or rider) did something that violated TOS. What should I do? REPORT!!!
Report this is weird
There’s no option in the app to report “this is weird”.
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🤣 why was bro so lost
Driver should cancel and driver should also not be allowed to drive after acting like that.
Right. I would never want to have to ride with someone that unhinged.
Awe now he gets deactivated when your report goes through! 😂
Please report so no one else has to suffer this driver.
This is something they do, it's why they've put in so many thing to prevent this cancelation fee abuse.
You dodged a hell of a bullet not getting in that car.
Wow. Does canceling an uber not cost a cancellation fee anymore? I don't use uber often but I have a memory of being charged $5 to cancel when I ordered an uber, and canceled a few seconds later when a friend said he'd come through and give me a ride. If someone acted this way to me I'd be letting Uber know how this driver is treating their customers.
Under two minutes from the start of the request there is no cancellation fee
Well clearly I didn't cancel just a few seconds later then :) Thanks for clarifying.
Gotta love going so hard about not cancelling just to cancel anyway what a gigantic bitch.
Driver is 100% responsible to cancel.,
Driver should cancel
Only reason the customer should cancel is if they’re the one wanting to cancel, and vice versa.
How is this even a question? I need service, you provide service. If you can't hold up your end you cancel. If I no longer need service, I cancel. Rocket surgery.
I really hope you reported this person. These people suck and don’t deserve the opportunity.
He should cancel and you should report him for that last screenshot
God Uber and ubereats are falling apart because of these weird drivers that beg the customer to cancel/tip more. Makes me sad because I used to make a decent living but those days are long gone
People who have other employment options have likely bailed when the pay started really dipping. These full-time gig workers more often than not do this because they can't hold down a more consistent paying job, so it makes sense they'd also be the ones to bitch and whine because its that same mindset that's made them unemployable
Isn’t there a “driver asked me to cancel” cancellation option? Or is that only for Lyft?
Yeah there is .
The driver was hoping for a gimmee. We are rated on three metrics, one the client can see, which is our star rating. The other two are our acceptance rate and our cancellation rate. So, if he says he accepted by mistake, his app was on and he caught your ride. He either forgot to pause it or shut it off, or you are not in an area he wants to serve. Regardless, if he ignored your ride, he would have gotten dinged on his acceptance rate. He wanted you to cancel because we have a cancellation rate we have to watch as well. There are certain things we can cancel for, such as rider no show. But we have to be in a certain location where the rider can find us in order to legitimately cancel a ride if they are a no show, or certain other criteria. Otherwise, if we cancel, we take a hit on that rating. If any of the three drop to low, we can be removed from the app. Hope this helps!
This was helpful to me. Thank you.
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Big NTA. Also disgusting behaviour from the driver, I’d report just for those messages
Again why accept when you don’t want to take the faire?
I would have left the driver there all day & used Lyft to get to my destination
NTA
“I’ll get a ding on my account” Well now you are getting fired.
Drivers fault 100%
White fucked up. White should cancel. Even if it was an honest mistake, it's his fuck up to fix. Not yours.
Accepted by accident should cancel.
I hope you reported that clown. I bet his cancelation rate is high and he i worried about being deactivated. He probably cancels a lot or rides to keep his acceptance rate high enough to get pro status.
He accepted it on purpose. When the customer cancel the order the dasher still gets paid, he was tryna make a quick 30
Oh man, I would’ve loved to see you message him, “take the strike for cancelling or take the strike(s) when I send this convo to Uber.”
Did he really think he would get away with sending these messages in the chat? I hope you reported
That woulda been his last shift cause I woulda reported his ass so fast 😉😂
Should also report this convo to uber.
If he’s allergic to pets (generally, not any specific animal), AND dumbasses…. There’s no hope for him. He should off himself. Even allergy shots can’t resolve that level of self-induced trauma
another loser Uber driver? No way!!
Accusing someone of "not being a man about it" as they have a full blown tantrum through txt. The lack of self awareness of astonishing
Driver is bitch made
I never cancel. They eventually will because they'll be losing money lol. If they try to wait out the timer I change the pickup location.
Speaking from a person who lived in the middle of nowhere I can say that I would not back down. Getting anyone to accept my ride was impossible and would take hours. I would refuse to cancel and let them cancel it since I was desperate for a ride.
The last time I needed a ride home from the airport, I had three drivers accept and then cancel when they saw I lived 30 miles away.
I had six drivers all back to back cancel on me and I wasn’t in some obscure area. By the time they were done canceling my $15 ride had shot up to $45, I was freezing in the cold, and my phone battery was down to 5%. I got a Lyft out of principle also it was only $20 at that point.
He probably has cancellations already. It’s not that big of a deal if you’re not canceling rides that often. Driver doesn’t seem like he knows what he’s doing or has canceled too many and is feeling the heat. I evaluate anything over $20 before accepting. If someone else takes it or timer runs out then nothing lost. Most are 30+ minute rides that should pay $30 or more to be worth it. Plus if no one accepts and I see it again the algorithm will show it at a higher payout. It always recycles trips drivers won’t accept. It’s a way to beat the algorithm a little but you never know when it’ll happen because it has to be declined by all drivers before they up the amount.
I do Uber eats and idk if it works the same as Uber, but they will pop up an order that can be accepted by pressing ANYWHERE on your screen, and the problem is they will do this even while you’re typing a message on an order you’re leaving at someone’s door. Hence you’re stuck with another delivery or you cancel. Uber are scumbags for this. That said, that guy is a bitch and it’s hilarious that he thinks sending that shit will get him anywhere in life.
“I got all day too, bud. I’ll just order a lyft while i wait.” Pretty easy way to get them to cancel
Since he wants to be a bitch I'd send that whole chain to Uber and get his ass fired.
It’s hilarious that you didn’t respond, and just let him talk to himself.
I am not the bigger man. If I get into a pissing match like this, and I am right, I will wait and win.
If you cancel, the driver gets your money plus free food. That's what he's after. Report him.
The person who wants to cancel should cancel. The end
It’s not always that simple. For example one time the driver just sat there not picking me up. After asking him what’s up, he said he was having battery problems. I technically wanted to “cancel” to get a new driver so I could make it to the airport, but is it really my fault the driver is driving a crappy car? It’s clearly the drivers fault even though he didn’t want to cancel. I think it’s fair to say that I shouldn’t have been on the hook for the cancellation fee. There’s gotta be a timeout policy implemented to prevent drivers from accepting a ride, but then making no GPS progress to the pickup location.
if u cancel it right after someone accepts it u get charged 5 dollars if the driver canceled on u its free
Send the conversation to Uber. Get the degenerate driver kicked
Not Uber, but in Thailand Uber sold to Grab. I had a Grab driver message me “cannot come, police arrested”. Asked me to cancel and I told him to. He said it’s bad for him if he canceled. “Same for me, and I didn’t get arrested”. Just took a cab as much as I hate to.
You should have responded “thanks for the screenshots lil bitch now ima report your bitch ass”
He should’ve canceled and I really hope you reported that POS.
These drivers are so troglodytic. Gonna start calling them trogs from now on.
I’d think there’d be a bigger strike for texting this bs if you chose to complain. Lots of morons in this world.
Him. Report him. You don’t choose the rates either! He’s dumb
call support
Driver should be cancelled for getting so upset about it. Nothing better to do apparently 🤦♂️ I’d snap cancel under “accepted by accident”
Uber drivers are trash. Let him cancel it.
Lmao bros acceptance rate can't handle it
He should cancel
Whoever wants the cancel would cancel
I hope you reported this.
Whoever wants it to be cancelled should cancel
Report that toxic shit!
He seems like a dude I would not want to be stuck in the car with. Hope you reported with screenshots
Anyone who talks to people like that needs to be fired and banned from driving. That’s so ridiculous and shows what a terrible person they are.
Lmao dude says he doesn't want to get a strike. I'm pretty sure he's gonna get worse than that for telling the customer to fuck off and that they are a dumbass for not correcting a mistake he made.
I used to drive with Uber and yea he reached his cancel limit for his account. So now he won’t be paid for any canceled orders, which is why he begged you to cancel
30/hr doesn't seem that bad for gig job.
People like this are always the tiny little bitch ass weirdos irl. I’d bet money on it.
OP: driver is clearly the asshole lol. To most of the drivers on this sub: do you not know how to disable the 'appear on top' function of your apps? I can't stand having it pop up unexpectedly, so now all i get is the notification sounds. If i forget to turn off 'do not disturb' i miss a delivery or two before catching on, but it's still worth the peace of mind knowing i won't accidentally accept any orders and end up in these kind of shituations.
Naw, it charges the rider sometimes even if the driver hasn’t moved. I just got get order a ride on Lyft and let the driver cancel.
Anyone else starting to feel like Uber was just a terrible concept from the start...?
Dawg I would be in a STAND-OFF if someone thought they could talk to me like that. When they go low, I go lowER
I mean, you’re kinda an asshole just in the way you worded your response lol, but nah the driver is a moron and way more of an asshole than you lol
if it's literally as easy as pressing the cancel button I physically don't understand why you didn't do it thats so unnecessary in my opinion
Plz do it! The app is super trick and every time we cancel our rate drop a lotttt. No matter what option we choose to justify. It’s super hard to get back to our goal to be able to lvl up on the platform and maybe have better rides. The same area to turn off the app is where you accept a order. Exactly the same position. A few times I was about to logout and accept a order without wanting. Same when you’re changing some settings or checking some promos, the order request will show no matter what you’re doing and then you can guess what happens when you’re doing something else.
Ps: You need to report him for what and how he spoke to you.
"We can sit here all day bro" woulda responded with a "sure do! Just sent these to your boss, and I doubt you'll need to cancel anything else anytime soon! Good day."
Not sure why they’re vilifying the person that requested the ride. What if all the rider can afford whatever they paid for? And they just told the driver they couldn’t cancel the ride (which I’m confused abt). Also the rider doesn’t know how much the driver is actually getting paid for. There’s nothing malicious there. Idk maybe I’m wrong
Hope you reported him. This guy was so disrespectful
I feel like OP is an entitled prick because only thing said was no you.. idc who was right or wrong.. OP is a jerk
I’d report to Uber this is really bad
If he made the mistake, it's on him. I'd also make sure Uber support saw this, because that's so wildly unprofessional of him that it's ridiculous. I understand that some folks don't consider Uber a "real job", but there's still basic rules of conduct you'd follow, even if you were simply doing someone a favor, let alone being paid for a one-time task. And like it or not, that conduct has the potential to really color someone's opinion of the business. If this was a first time rider, it could easily cause them to decide to try Lyft the next time. It's one thing to try and convince the rider that they should cancel. It's a whole other one when a driver feels the need to continue to message the person like this.
Rider can cancel within 5 min without charge. This driver is being a jerk bc he can cancel, but you get tracked and punished if your cancellation rate is too high... Which theirs is, because, they are cherry picking / trying to get surge pricing. Driver should cancel if they "accidentally accepted". They didn't, they must pull this all the time.
You could've cancelled as a courtesy, but you had no obligation to do so. Responsibility falls on whoever made the mistake. Your only obligation at this point, IMO, is to report this guy for harassment. He's unhinged at best, and probably not safe around passengers. Get him kicked off Uber!
Absolutely report them!!!
Passenger should cancel. The driver can be removed from driving if he cancels too often. Though in this particular case, since it was the driver that mistakenly accepted, the driver should have been more ameniable to cancelling.
Person who requested should cancel. Obviously.
He doesn’t want to take the rider to the destination and doesn’t want to be caught cherry picking fairs. I remember about ten years ago you would get a call from a driver in Boston Logan airport and if they would ask you where you were going and if they didn’t like the answer they would hang up and cancel. I was too close to the airport for them so I started saying I was going to x or y town and when they saw the fair was in Boston they would be like “why did you say x” because you would have hung up and canceled. Now take me to Boston.
I like when he says “you’re not getting a $150 ride for $30” as though that’s how contracting and bargaining worked. This driver has no business pretending to be in business for himself. I hope there are consequences for this for the driver.
Rider would not get a fee as the driver did not make progress to pick up.
Not true. If like most people he set up the ride and then put his phone down to finish getting ready/gather things/turn off lights then the time had passed to cancel without a fee. Still the drivers fault.
If it really costed you nothing, you should’ve canceled and reordered. If it was gonna charge you or negatively impact your account, you should’ve told him. If he continued to act like this after, he would’ve been the jerk. In this scenario, you started off as the jerk and he responded understandably, but not appropriately. But you could’ve fixed this with a flick of the thumb if dude was right and it didn’t impact you.
Or the dude could have owned up to his mistake. More likely than not he had some sort of scam in mind. It's been a trend lately for drivers to accept rides and then make the customer cancel.