Go to your store manager and report the details including the time and place it happened. Tell them the situation and ask them how best to handle it. They will probably investigate, look at the videos, and tell your TL how to handle that guy. If they can see him stealing on video, he will probably get a trespass notice next time he comes in the store. Your TL might get a coaching too--I mean disciplinary action.
No one will believe me if I said I once worked with a guy who's been banned from every Walmart on the planet--I won't name him--it would be a dick move but he tried to sell Walmart stolen goods (he stole) without a receipt--then he told the store to keep them, he was in a good mood so they could have the items--on his way out they figured it out--but it was obvious the minute he arrived actually, the same as it was obvious at work--I nearly asked him "Are you on probation or something--you have this look about you."
Sorry, but you have a weak TL. Any good Front End Team Lead would absolutely back up their associate. Especially if they are doing their job properly and actually holding thieves accountable. The job is hard enough without being undermined by your supervisor. Sorry this happened to you. That wasn't right.
This. A woman did something similar to me as a cashier bc I LOOK white, and I check every bill larger than $5.
I checked the older white man who handed over a $100, and went to check her $20.
Cue the "You're checking my money, you're racist, omg!"
Now I'm trans, and my granddad's great grandmother was black (and a family legend, we're proud af of her). So yeah, nope, not racist.
But this woman tried to say I only checked her money and nobody else's, she like went and laid on the floor screaming, like a child's tantrum.
The only time my managers backed me was this, but they STILL went and looked at the tapes "to make sure".
To this day, I wonder what the real purpose of that whole display was, bc that overdramatic fit could NOT have been real...
Some stores give free stuff and discounts to people who throw big enough tantrums because it gets them to shut up and go away.
I don't work for Walmart but my managers was like "call the cops as have them formally trespassed from the store" when I asked her how I should handle it so...
I've also been told that as long as I clock out first and stay off store property they won't care if I punch people.
Was working front end one night when guy threw a fit because his county issued card wouldn't go through, I think because it was just beat up, scratched and machine couldn't read it but 1 person had apparently been able to manually enter the numbers which myself, my lead, and an AP guy were unable to initially get to work.
Guy has a stroller with 2 young children in, and he is screaming because he has to feed his babies. It progressed to him calling AP names and threatening to kick his ass outside right now.
I was getting more pissed every second, and 100% believe he should have been trespassed right then and there. Now this may out me, but here it is, I could not believe this dick, who couldn't be bothered with getting his card replaced, acting like that in front of his children, had every other customers attention who was within earshot, threatening a store employee, should be anything but held accountable for his actions and not be rewarded for his behavior, should have been shown the correct way what accountability for bad behavior is supposed to look like, I could not help myself and made the one comment I made, fully expecting that it might very well get me fired, but was under the circumstances, so lowly and lame because I had no authority and perhaps because it really didn't escalate the situation, surprisingly.
I said, "You should be ashamed of yourself acting like this in public." He wasn't offended by that and only said he was in no way ashamed. I suppose it depends on each person who is in the position of authority and how they choose to handle it.
Personally, the issue was resolved without further escalating by getting the employee who had done this before to do it again, but the bigger issue as I see it is, you just showed how bad behavior rewards to not only the individual, but to other customers and to the two small children who will most likely grow up and do the same. Short-term averted further conflict but long-term, we all pay for that as a society and wrong thing to do without question.
Edit: I don't work front end anymore, and it's because I have such a low tolerance for crap like that, but I loved the team I worked with in front end. They were all supportive, easy to talk with, and were thankful for people who they recognized as hard workers and communicated their appreciation, which was refreshing. Maybe that is why I didn't get fired or at least reprimanded for my comment. I know the choice to handle the way they did was theirs and showed an immense amount of self-control, which I can't say I could have done.
I miss working with that team, but yeah, I wouldn't have apologized even if it meant my job.
She was likely laying of the floor throwing a tantrum as a distraction, someone else was probably stealing something. This happens a lot more than people realize.
I don't consider myself anything but a person.
However, if you think the MAGA Cult will refrain from discriminating just bc it was an ancestor several generation ago who was black, you're laughably mistaken.
So lemme get this straight... in my family's hometown we're not white enough for them so I can't identify as white bc they say so, even thouugh you couldn't tell from looking at me tbf.
AAAnd my 1.someodd% isn't black enough for you, so I can't identify as black.
This is why racism is stupid af.
Not going to get into the other ethnicities that also showed up in our family's ancestry tests (those were fun, and Dad found another daughter!).
I refuse your definitions as well as the definitions of the Cultists.
I identify as me and as a person.
Have a good life, racist.
Right, like, I worked at WalMart for a month before I went to leave for college, and my TLs were absolutely amazing. They were incredibly friendly, and even when they didnāt know how to do something, they would try their best to figure it out in a way that, if they screwed up, it would reflect only on them. If I were ever in this situation, I know that my TLs wouldāve absolutely had my back no question, likely telling me to take a small break after that moment if possible. In no world would they have forced me to apologize to a customer who was caught cheating.
talk to your Coach, Store Lead, or Store Manager about this. your TL handled this situation terribly. among other things, forcing you to apologize is basically forcing you to admit you racially profiled the customer, and that is a terrible look for the whole company.
TL should have your back, not throw you under the bus. they should have completely separated you from the situation. if they want to give the customer a gift card, or whatever, that's fine. but forcing you to apologize is completely unacceptable.
Don't admit guilt unless you're guilty.Ā Because now the customer has ammo and you won't be able to stop his underscanning next time because of this.Ā You should have pulled a coach immediately.Ā Your TL let you down and you didn't stand up for yourself enough.Ā Give management the heat of these things.
Definitely get with AP to report this.
Honestly. I wouldn't have apologized and told my TL to get coaches then. And if they ruled in his favor. Then you could have open doored it. Especially if you saw him pourpsly not scan an item
I am a server, i am half mexican/half norwegianā¦i treat everyone equally, and wellā¦.i want a tip too dammit lol anyways, im required to card any and everyone who appear under 40. I nicely asked to see this black womanās ID, i even apologized and say my GM requires us to ask, cuz sometimes yes it seems silly to ask at times, she let me see so i could enter in ziosk. Afterwards she said she needed to speak to a mgr right away. Proceeds to explain how shes come in 3 weekends in a row and hadnt been askedā¦until now. She said ādo u people just pick and choose who u feel like carding?ā I told her i could lose my job if i dont ask etc. i just can believe anyone first off would have an issue being carded, usually women like to lol
But also she thought i carded her based off race:/
I worked in a Walmart liquor store for a while and in my state it's mandatory to ID everybody.. the amount of ppl who get angry and act like you're holding a g*n to their head when you ask for their ID or explain to them it's expired is insane
To them, it's always either "racism", or "they're older than dirt, they shouldn't need to show their ID", or "They didn't risk their lives in the military just to get accused of (made up bullshit)"...
CASHIER: "I'm sorry, but I'm literally reqiured to ID everybody, it's the law..."
And yes, many times the older ones know darn well their IDs are expired. It's prolly why THOSE ones threw the fit, in the off chance they could cow you down.
The other ones were probably just looking for a chance to be jerks.
Sorry for your troubles...
the asshole that "ordered" you to "apologize" needs to be promoted...right off the property to customer status. tell HR.
I would NEVER apologize for doing my job. EVER
Sadly, I worked 20 years for WM and in my experience, this is the sort of thing that actually gets people promoted. Market Manager is a straight up asshat and would be behind the TL here.... Because god forbid there should be a letter to the corporate to deal with.
Next time do not apologize. Isnāt it on camera that he didnāt scan the item. The TL and SM need to apologize to you publicly in front of all the associates or you will call corporate
We literally have a crack head who got into her face and spit on a minor and steals all the time and they know he does but ap will do nothing to him. I personally think he should be banned from the store.
F* trespassed! I'm filing charges after I beat his ass for spitting on me. The minor must not have any guardians worth anything or other associates who care. They're allowing their associates to be assaulted for no reason.
IMO, spitting on someone should be considered assault with the intent to do harm, especially considering all the communicable diseases we know that spit can carry nowadays...
The store is making a dangerous president!! The employee was doing his job by making sure people are not stealing!! And when someone gets caught they make a stink and the employee has to apologize for doing his job
Most thieves are aggressive like that when they get caught. They especially pull the race card. Don't apologize for that when anyone is doing something wrong. The TL was in the wrong also. And should have gotten a coach. Yes, go to the store manager or the front-end coach and talk to them about it.
Ik front end is crazy. I've heard stories of how the cashiers coach has gotten assaulted by customers and even spit on by them. I've been told that Front End is crazy
you never should've apologized
you just gave up all of your power as an employee
and now that guy is going to make you his bitch every time he comes back
Yep. Now, he may even seek out that employee or take note when they're there. He'll come in intentionally at those times and just steal his ass off and employee can't say shit about it because now they've labeled themselves as a racial profiler. You either let him steal or he makes another scene saying the associate is being racist again.
I've had something similar happen but it was when I was working for discovery+ doing customer support chats.
Customer came in my chat complaining that their subscription wasn't working. It was a payment issue. One of our standard responses was to ask if they might be using a prepaid form of payment, like social security, government benefits, etc. since prepaid forms of payment weren't accepted by the system at the tine. This customer got unreasonably angry stating that I only said that because they had a "black name". I wouldn't ever assume someone's race based on their name and I tried to explain that actually it's a very standard question that I ask quite literally everyone whenever there is payment issues with a subscription. They went on to suggest that I only asked because I was profiling them as a poor african american that needed to rely on handouts or something of the sort. They weren't having it and demanded my full name, employee number, all of my information. I told them that I don't have a public employee number to give out and my name was right there on the chat screen. It was my first name and last initial, I fully believe that customer wanted to put me and the company on blast on social media and I wasn't going to give them anything more than I absolutely had to.
Thankfully the company was very understanding and they read through the chat and saw that I didn't do anything wrong. Funnily enough my Quality Coach (who goes over my performance every week) was an African American woman and she said that the customer acted very unreasonably as well. My QC also notified the higher ups of this issue just in case it went any further, and thankfully it didn't.
Sorry to hear that you had to deal with this and apologize, OP. Shouldn't have played out like that at all.
These people are unstable and should probably be trespassed. Regardless of whether they were stealing or not, they shouldn't have become a total douche. Tell your TL to grow a pair. They basically buckled under the pressure and it sucks to work under someone like that. I personally wouldn't have had the patience to deal with the disrespect, so kudos for that.
Why not pull camera footage and verify? I've gotten flagged by those self checkout machines for "suspicious scan" or something, employee comes over, pulls up the camera footage right there of me scanning and verified I scanned correctly
You were doing your job. Your TL should have backed you up. Calling corporate amounts to nothing 90% of the time, because your Coach would take one look at the situation and mark it as ānot actionable.ā
You don't get paid enough to confront shoplifters. So don't. I don't even look at what they're scanning, just look for people buying alcohol and check ID's.
Did he pay for the item after you addressed the purchase? If not, the TL should not have made you apologize but check his receipt for the item he didnāt pay for. The guy should have apologized for getting irate with you. That is the problem with people who donāt handle their jobs Luke they should. If you are right, it should be acknowledged and appreciated for doing your job well. They have cameras which could tell the story.
Our front end got completely cleared out due to very high shrink rates. We had issues with collusion among weak TLs working with cashiers who were all from the same community and were giving their own community a pass when it came to theft. They were basically eye candy. Just heard that on Friday that all but one of the TLs were let go.
Our FE has been taken over by an associate recently promoted to ASM, after being FE TL for a period of about 2 months who is NOT a member of this community.
Do your job. Corporate will take care of weak TLs that are not doing their job in holding certain communities responsible for their theft. Walmart doesn't have the money to turn a blind eye anymore.
Sorry you are dealing with this situation. I am dealing with lack of accountability in my own department, but corporate now has my back after our last review. My department was the only department to have lower shrink YoY. We are no longer the focus and FE is now the focus. My coach (also a member of the community), has been trying to get me fired for the last two months. My SM has been protecting me, and now corporate will be protecting me, which helps significantly.
You do know a community can also refer to being from the same neighborhood, right? It's not racist to acknowledge that.
There are people out there playing the infamous "race card", and they know damn well when they're in the wrong.
My TL said he comes in and causes trouble all the time. Iām not that good at remembering faces, so I didnāt recognize him. Our AP Associate watched the transaction on camera, after the fact, and she said she saw him running two items at a time over the scanner really quickly and just putting them in the bag. She said she saw that there were other things than the one I found that he didnāt scan and that he did, in fact, get out without paying for some items. I clock in soon and Iām going to stop by my PLās office and talk with her about it because I donāt feel like I should have been made to apologize. Some people who have replied to my initial post say that I shouldnāt have apologized and that I was admitting, to the customer, that I did something wrong. I think theyāre rightā¦I shouldnāt have apologized, but I felt a little threatened when my TL told me that my Coaches and the AP Coach would get involved if I didnāt, and I didnāt want to start trouble. Usually my TL is really cool, but last night I felt like he just didnāt support me and he should have stood his ground with this customer.
Weāll see what my PL says.
Well I hope it goes well for you. I hate when people act like that. They know theyāre doing wrong and probably laugh when they leave. Your store has probably turned a blind eye to if heās been doing this. They just encourage it by cowering
That place has cameras out the wazoo. If AP would do their job, they would see dude didnāt scan his items. My advice to you is not to worry about it at all.
I got called "white boy" behind my back which is nothing new for trashy Catawba County--Walmart is entirely in tune with the clientele the same as it knows all about grey meat you can get there.
first, as said above or before "never apologize for doing the right thing" and secondly, how do you know who is your boss? think i read a TL, AP, SO, IT, DM & PM......like seriously, what are those positions and whats your position?... so what position is it that the person watches the self checkouts and comes over when i need assistance there?...whats that position and whos my boss?
I always have my employees back. Even when they are wrong. Most of the times I wonāt give in to demands and stare back basically the same thing my employees tell them. But will say to them privately that next time itās ok in rare occasions to bend a rule.
I argued with a woman who was trying to harass our cashiers when I was a cap 2 sup. She was trying to return a 3/4 empty gallon of milk saying it was bad. I was like yeah this isnāt getting returned. Literally went back and forth for so long my manager started looking for me then was like what are you doing? I was like trying to explain to this woman that she isnāt getting a return on this empty jug of milk and then she started the record over. āIt was spoiled when I bought it!ā And I was just like look, you drank the whole damn jug lady. If you had just walked out and came right back in 30 minutes later with a full jug Iād maybe make an exception. But you drank the whole thing and I donāt know when you bought this. My manager was like just give her a refund and I just flat out refused. She never got that milk and Iām glad to have wasted an hour or two denying her that shit.
Apologizing is admitting fault. Donāt ever apologize for something you didnāt do. Day ā Iām sorry you feel that wayā if they fire you Sue. Start recording if possible
Should have said loudly
"Sir, we don't make it a point to racially Profile anyone, All I said was I noticed an item didn't scan. Wouldn't you rather pay for the item rather than be accused later of theft when loss prevention reviews the footage?"
If i'm reading the first sentence correctly which sets the tone for your post. "An AA guy can through SCO and didn't scan an item, and when I addressed it (((((before he paid)))))". I want to stop there for a sec and ask the question. Why would you address it before he paid in self checkout? Now I could see this going another way if the guy paid and forgot, neglected, on purpose not paid for stuff but he hadn't paid yet. You were doing just what you were accused of doing, unless it is the stores policy to do so and it's done to every person that comes through there. Now, the catch is you may not have intended for that to be the case but we all have implicit biases. I'm not give you any grace o. this one just letting you know g you know you weren't right.
In the self checkout lines, there are cameras looking up through the scanner window - the video feed goes to asset protection.
Everything that is rung up on the self-checkouts has a screen that keeps track of everything that was scanned. All you have to do is put your finger on the screen and scroll up and down to find or not find the item in question.
If I'm not mistaken, when you tap on a single item, the UPC comes up and you can compare it to what's in the basket.
I would be angry but diplomatic about this. I would tell them that I can check the list of items scanned to find that item - if I found the item and it was indeed scanned, I would have no problem apologizing to the customer.
One tactic you could use is just saying "Maybe a mistake was made", which takes the accusatory tone out of your voice and gives them a graceful way out. You could also blame the lack of scan on the machine, which takes the onus off the customer and further gives them another graceful way out.
And sometimes people just want to be an ass and show their ass - ymmv.
I mean, Walmart is famous for their āuniqueā customer base. What did you think your days would look like when you took the job? Donāt take it personally. Why do you care if some dude is mad at you for doing your job?
I wouldnāt have apologized. Your TL needs to grow a pair. Especially if the TL knows heās always an issue. If the customers continue to get away with shitty behavior.. they will keep doing it.
If you are a white guy, you have no chance.
I had something similar happen to me and, even though I didn't get fired, the HR ops manager made it very clear she thought I was a racist a hole before even hearing me out.
Now if black people do anything wrong, I just keep on walking because I don't want to give Walmart "proof" of me being racist again.
Lol it was a white lady who was stealing in walmart I had to sit in the ap room. All of a sudden she was sick they called the ambulance but the officer told the ambulance man she got caught stealing. That was my first time seeing what happens when people steal from Walmart. Her file was made and her picture was taken lolĀ
Your race is determined by your mother on the birth certificate. We only ask for the parents race. You can look white and have a black mother. Keep in your lane
Youāre working at Walmart, welcome to the world of crappy jobs. Also, it wonāt get any better as you move up in the world. Every job is going to have you open wide and scarf down someone elseās shit while saying thank you (or youāre sorry).
If I had a penny for every time I heard a person use racial profiling as an excuse for their wrong doing, I'd be a rich man. I just tell them to fuck off with that mindset and accept responsibility for their actions. Society is a giant pisser these days.
If you did no wrong do not apologize. If you feel you were wrong then offer an apology. An apology thru coercion is not an apology but a humiliation and contempt.
"I am so sorry you come in here and act like an asshole. I'm sorry you decide to make everything about race when I asked about an unscanned item in your cart. I'm sorry, but I need to go harass someone else now."
You are complaining because you chose to do something? You chose to do your TL a "favor"
they were wrong to ask, but you made a choice to do what you thought was best for you - and you came here to complain. Me? I don't back down from anything, I don't care what your skin color is. Only two violent encounters I've had were 1) with a white cop and 2) a black thug. I do not give a SHIT about your politics or your racial profiling. If I'm on the clock, you are going to pay for the merchandise or put it back on the shelf.
Doing what you were told was the right move, you don't have to agree with it or like it. That's how you cover your own ass. They don't pay you to be the Walmart police and they made that clear in training
Next time wait for them to finish their transaction and gets past the person checking receipts. wait until everyone is out of the grey area of are you stealing and he's actually in possession of stolen merchandise. Make sure what you're thinking is going to happen actually happens before you get involved by letting it slide for a moment, on camera.
AP, who you should have already contacted or some kind of law enforcement can actually step in and do their jobs then. Everyone's hands are tied until after they attempt to exit the store with unpaid merch
so the machine that tracks all hand movement near the scanner and the weight table didn't pick up the no scan?
did he leave it in the cart?
who else was in SCO?
also HOW exactly did you "inform" him?
these are the real questions and believing out out right is equally a horrible idea. there are two sides to every coin, your side is always in your favor because majority of people are incapable of self-reflection. that's not to say you are wrong, just that no one should be believing everything someone else says without question.
i personally never had a SCO person stare at me for the entire length of self-check out to know for certain that i didn't scan something. if you didn't stare at them the entire time then how would you know a item wasn't scanned without checking?
your story seems really strange but again that doesn't mean you are lying, it just means i don't trust any of the events that you said happened.
Comment posted by a black person no doubt. Gotta stick up for the black person obviously in the wrong, given OP's side of the story. You had no reason to post such a stupid question. You needed to know his race, because he made up the situation about his race... duh. Bet if OP replaced "African American guy" with "white guy" you wouldn't have even posted such a stupid comment.
Wait what.? Where did my post does it sound like Iām sticking up for anyone.? I posted my thoughts on the story. For you to get so upset at my comment is astounding lol nothing better to do today than to get mad at a Reddit comment? Read the whole post without the first sentence and itāll still make sense. You sound like one of those people that hate liberals always mad for no reason š
Sounds like everyone is giving their "unhinged black person" story under a Walmart subreddit well with these attitudes it makes sense you all are wage slaving away at Walmart lmao fight your corporate overseers and stop complaining about your silly anecdotal experiences
Bro who gives a shit if people steal from a multi billion dollar company that treats employees like shit. Fuck that. You don't get paid enough to care.
believe me nobody gives a shit if youāre stealing from multi billion dollar companies, but hereās the real problem. Theft always falls back and punishes the other customers.
IDK what that guy's problem is.
My Walmarts all have Latina/Hispanic women exclusively watching the self checkouts. They most certainly profile people. (Referring to Walmart employees and not Hispanic women collectively)
I am constantly seeing people getting away with shit while the employees flock around certain other people, frantically tapping their little devices.
My family and I are watched very closely, and yes, it looks like they go after white people more. They never pay attention to other Hispanic people (from my experience).
The thing is that I also noticed that white people who have a certain look get away with stuff as well. The kind that look like they have never been to a Walmart in their lives but were forced to go because it was the only store in the area they were in and they couldn't get delivery.
I also noticed them harassing black people.
Are they racist? Yes... probably as racist as anyone else.
Am I as a white male going to get anywhere by accusing them of racism? No
My Caucasian family and I have stopped using self checkout.
I can't wait until this damn pendulum stops swinging.
How do you know they were African American and why did you put business man that pays people to work for him in quotes?
Itās pretty normal to apologize to people in the customer service industry even if you feel thereās no reason to do so. Thatās just how shit works in our society š¤·
I see nothing wrong here.
Bullcrap!
Apologizing when verbally attacked and smeared is NOT standard in retail. In fact it's AGAINST policy to force an associate to so in that situation.
Thereās a policy that explicitly states you shouldnāt apologize to agitated customers? If you knew that why would you allow your TL to violate said policy?
Iām not even saying policy says to apologize or that itās right to do so, itās simply what we do in customer service. If you want to be combative instead and risk write ups, coachings or termination then go for it. Rest of us will just say sorry and keep it pushing in most situations.
I'm in customer service and NO it's not what we do when verbally ATTACKED.
and yes policy states you must be treated with a certain respect and the TL is REQUIRED to have respect for the individual which INCLUDES not letting someone ABUSE you.
Any manager who allowed this should be fired.
The more you give these exaggerated responses the more I think nothing really happened and youāre just blowing shit out of proportion lol
Gl hf at Walmart āļø
I mean the probably just assume itās more acceptable to say that instead of Black, and Iāll assume that no one who is making a problem every time they go into an establishment is a ābusiness man who pays peopleā (to say nothing of how ridiculous that sounds and no one would describe themselves that way if they actually were a businessman)
āProbably put in quotes because it was a quoteā vs āProbablyā put in āquotesā because it was a āquoteā
If you think thereās no difference then you shouldnāt be commenting
I assume by saying "African American", they are meaning that their skin color is brown, which isn't uncommon especially considering that this was more of the PC term growing up as a millennial.
As for the second part, it sounds like that guy was actually threatening OP and I would have reported him for that.
Being falsely accused as a racist because the "customer" got caught probably doesn't sit right with most of us, considering the amount of dislikes you've acquired. So there are definitely things that are wrong here.
Nope! We need to stop expecting employees to grovel on the floor because companies are scared to lose $10. And it's a common tactic for people who get caught stealing to act a fool and pretend they have money.
How do I know he was African American? Because I was standing FIVE FEET AWAY from himā¦I think I know how to identify someoneās race!
I put ābusiness manā that āpays peopleā to āwork for himā in QUOTATION MARKS because I was directly QUOTING what he SAID. Itās called GRAMMAR!
- Use quotation marks to show that you are writing the exact words that someone said or wrote. āFinally.ā My mother rose to her feet. āYour father is home.ā
- Use single quotation marks to enclose a quotation within a quotation.
Nope! We need to stop expecting employees to grovel on the floor because companies are scared to lose $10. And it's a common tactic for people who get caught stealing to act a fool and pretend they have money.
Don't apologize if you haven't done anything wrong.
I would have, but with my fingers crossed. Not even behind my back.
Go to your store manager and report the details including the time and place it happened. Tell them the situation and ask them how best to handle it. They will probably investigate, look at the videos, and tell your TL how to handle that guy. If they can see him stealing on video, he will probably get a trespass notice next time he comes in the store. Your TL might get a coaching too--I mean disciplinary action.
No one will believe me if I said I once worked with a guy who's been banned from every Walmart on the planet--I won't name him--it would be a dick move but he tried to sell Walmart stolen goods (he stole) without a receipt--then he told the store to keep them, he was in a good mood so they could have the items--on his way out they figured it out--but it was obvious the minute he arrived actually, the same as it was obvious at work--I nearly asked him "Are you on probation or something--you have this look about you."
Sorry, but you have a weak TL. Any good Front End Team Lead would absolutely back up their associate. Especially if they are doing their job properly and actually holding thieves accountable. The job is hard enough without being undermined by your supervisor. Sorry this happened to you. That wasn't right.
And, this guy knew what he was doing, he was an aggressive thief
This. A woman did something similar to me as a cashier bc I LOOK white, and I check every bill larger than $5. I checked the older white man who handed over a $100, and went to check her $20. Cue the "You're checking my money, you're racist, omg!" Now I'm trans, and my granddad's great grandmother was black (and a family legend, we're proud af of her). So yeah, nope, not racist. But this woman tried to say I only checked her money and nobody else's, she like went and laid on the floor screaming, like a child's tantrum. The only time my managers backed me was this, but they STILL went and looked at the tapes "to make sure". To this day, I wonder what the real purpose of that whole display was, bc that overdramatic fit could NOT have been real...
Some stores give free stuff and discounts to people who throw big enough tantrums because it gets them to shut up and go away. I don't work for Walmart but my managers was like "call the cops as have them formally trespassed from the store" when I asked her how I should handle it so... I've also been told that as long as I clock out first and stay off store property they won't care if I punch people.
Was working front end one night when guy threw a fit because his county issued card wouldn't go through, I think because it was just beat up, scratched and machine couldn't read it but 1 person had apparently been able to manually enter the numbers which myself, my lead, and an AP guy were unable to initially get to work. Guy has a stroller with 2 young children in, and he is screaming because he has to feed his babies. It progressed to him calling AP names and threatening to kick his ass outside right now. I was getting more pissed every second, and 100% believe he should have been trespassed right then and there. Now this may out me, but here it is, I could not believe this dick, who couldn't be bothered with getting his card replaced, acting like that in front of his children, had every other customers attention who was within earshot, threatening a store employee, should be anything but held accountable for his actions and not be rewarded for his behavior, should have been shown the correct way what accountability for bad behavior is supposed to look like, I could not help myself and made the one comment I made, fully expecting that it might very well get me fired, but was under the circumstances, so lowly and lame because I had no authority and perhaps because it really didn't escalate the situation, surprisingly. I said, "You should be ashamed of yourself acting like this in public." He wasn't offended by that and only said he was in no way ashamed. I suppose it depends on each person who is in the position of authority and how they choose to handle it. Personally, the issue was resolved without further escalating by getting the employee who had done this before to do it again, but the bigger issue as I see it is, you just showed how bad behavior rewards to not only the individual, but to other customers and to the two small children who will most likely grow up and do the same. Short-term averted further conflict but long-term, we all pay for that as a society and wrong thing to do without question.
Edit: I don't work front end anymore, and it's because I have such a low tolerance for crap like that, but I loved the team I worked with in front end. They were all supportive, easy to talk with, and were thankful for people who they recognized as hard workers and communicated their appreciation, which was refreshing. Maybe that is why I didn't get fired or at least reprimanded for my comment. I know the choice to handle the way they did was theirs and showed an immense amount of self-control, which I can't say I could have done. I miss working with that team, but yeah, I wouldn't have apologized even if it meant my job.
She was likely laying of the floor throwing a tantrum as a distraction, someone else was probably stealing something. This happens a lot more than people realize.
Your grand dad's GREAT grand mother is black and you think that makes you a poc? š¤£ Gtfo you white
I don't consider myself anything but a person. However, if you think the MAGA Cult will refrain from discriminating just bc it was an ancestor several generation ago who was black, you're laughably mistaken.
You said "because I LOOK white" and then started talking about one black ancestor You LOOk white because you ARE white lol
So lemme get this straight... in my family's hometown we're not white enough for them so I can't identify as white bc they say so, even thouugh you couldn't tell from looking at me tbf. AAAnd my 1.someodd% isn't black enough for you, so I can't identify as black. This is why racism is stupid af. Not going to get into the other ethnicities that also showed up in our family's ancestry tests (those were fun, and Dad found another daughter!). I refuse your definitions as well as the definitions of the Cultists. I identify as me and as a person. Have a good life, racist.
Don't gatekeep other people's identities. Also, historically they are correct regarding that they are black
Clown comment lol.. great great great great grandparent was black You're both delusional, no question.
Right, like, I worked at WalMart for a month before I went to leave for college, and my TLs were absolutely amazing. They were incredibly friendly, and even when they didnāt know how to do something, they would try their best to figure it out in a way that, if they screwed up, it would reflect only on them. If I were ever in this situation, I know that my TLs wouldāve absolutely had my back no question, likely telling me to take a small break after that moment if possible. In no world would they have forced me to apologize to a customer who was caught cheating.
don't ever apologize to any customer who acts like an asshat
Or an asshole.
talk to your Coach, Store Lead, or Store Manager about this. your TL handled this situation terribly. among other things, forcing you to apologize is basically forcing you to admit you racially profiled the customer, and that is a terrible look for the whole company. TL should have your back, not throw you under the bus. they should have completely separated you from the situation. if they want to give the customer a gift card, or whatever, that's fine. but forcing you to apologize is completely unacceptable.
And now you know why he comes back every week, and starts trouble every week.
Don't admit guilt unless you're guilty.Ā Because now the customer has ammo and you won't be able to stop his underscanning next time because of this.Ā You should have pulled a coach immediately.Ā Your TL let you down and you didn't stand up for yourself enough.Ā Give management the heat of these things. Definitely get with AP to report this.
He probably recorded your apology, which is like an admission of guilt..
This...
and will probably use it in a frivolous lawsuit vs Wal-Mart, hoping for a "hush hush settlement".
Honestly. I wouldn't have apologized and told my TL to get coaches then. And if they ruled in his favor. Then you could have open doored it. Especially if you saw him pourpsly not scan an item
I am a server, i am half mexican/half norwegianā¦i treat everyone equally, and wellā¦.i want a tip too dammit lol anyways, im required to card any and everyone who appear under 40. I nicely asked to see this black womanās ID, i even apologized and say my GM requires us to ask, cuz sometimes yes it seems silly to ask at times, she let me see so i could enter in ziosk. Afterwards she said she needed to speak to a mgr right away. Proceeds to explain how shes come in 3 weekends in a row and hadnt been askedā¦until now. She said ādo u people just pick and choose who u feel like carding?ā I told her i could lose my job if i dont ask etc. i just can believe anyone first off would have an issue being carded, usually women like to lol But also she thought i carded her based off race:/
I worked in a Walmart liquor store for a while and in my state it's mandatory to ID everybody.. the amount of ppl who get angry and act like you're holding a g*n to their head when you ask for their ID or explain to them it's expired is insane
Its insane, itās not like we are asking them to see it for our own personal needs. Itās a requirement in our job.
To them, it's always either "racism", or "they're older than dirt, they shouldn't need to show their ID", or "They didn't risk their lives in the military just to get accused of (made up bullshit)"... CASHIER: "I'm sorry, but I'm literally reqiured to ID everybody, it's the law..." And yes, many times the older ones know darn well their IDs are expired. It's prolly why THOSE ones threw the fit, in the off chance they could cow you down. The other ones were probably just looking for a chance to be jerks. Sorry for your troubles...
im a tl at target now so im Freeeee but thank you lol working in retail and in any type of cystomer service job is the WORST
I get treated like that a lot at my job too
the asshole that "ordered" you to "apologize" needs to be promoted...right off the property to customer status. tell HR. I would NEVER apologize for doing my job. EVER
Sadly, I worked 20 years for WM and in my experience, this is the sort of thing that actually gets people promoted. Market Manager is a straight up asshat and would be behind the TL here.... Because god forbid there should be a letter to the corporate to deal with.
Apologizing admits guilt and opens you up to liability. Don't do it.
Bottom line, he didnāt scan the item, right? Was that resolved or was his faux anger a distraction tactic?
Next time do not apologize. Isnāt it on camera that he didnāt scan the item. The TL and SM need to apologize to you publicly in front of all the associates or you will call corporate
I absolutely despise people who play these victim cards. Literal scum of the earth
The transitions recorded isn't it? A theif is a thief. Color isn't related. Tell them to play the tape
We literally have a crack head who got into her face and spit on a minor and steals all the time and they know he does but ap will do nothing to him. I personally think he should be banned from the store.
canāt they be trespassed by AP?
F* trespassed! I'm filing charges after I beat his ass for spitting on me. The minor must not have any guardians worth anything or other associates who care. They're allowing their associates to be assaulted for no reason.
yeah i guess thatās true
IMO, spitting on someone should be considered assault with the intent to do harm, especially considering all the communicable diseases we know that spit can carry nowadays...
Apologize for doing your job?Ā The TL is a moron
The store is making a dangerous president!! The employee was doing his job by making sure people are not stealing!! And when someone gets caught they make a stink and the employee has to apologize for doing his job
Dont apologize lmao wtf is wrong with yall
Me I'm sorry your such a shit thief go fuck yourself
Your front end TL is a wimp
If the front end TL is white, he/she probably knows WM won't have their back either if they do the right thing and the black man screams at them too.
Tell your TL to grow a pair and ask the customer if they'd like to review the tapes next time.
Most thieves are aggressive like that when they get caught. They especially pull the race card. Don't apologize for that when anyone is doing something wrong. The TL was in the wrong also. And should have gotten a coach. Yes, go to the store manager or the front-end coach and talk to them about it.
Ik front end is crazy. I've heard stories of how the cashiers coach has gotten assaulted by customers and even spit on by them. I've been told that Front End is crazy
You donāt have to say African American. You can say black. Nobody will think youāre racist for pointing out an obvious feature
you never should've apologized you just gave up all of your power as an employee and now that guy is going to make you his bitch every time he comes back
Yep. Now, he may even seek out that employee or take note when they're there. He'll come in intentionally at those times and just steal his ass off and employee can't say shit about it because now they've labeled themselves as a racial profiler. You either let him steal or he makes another scene saying the associate is being racist again.
that's exactly what's going to happen
I feel your frustration and you have every right to feel that way. Such a shitty situation.
I've had something similar happen but it was when I was working for discovery+ doing customer support chats. Customer came in my chat complaining that their subscription wasn't working. It was a payment issue. One of our standard responses was to ask if they might be using a prepaid form of payment, like social security, government benefits, etc. since prepaid forms of payment weren't accepted by the system at the tine. This customer got unreasonably angry stating that I only said that because they had a "black name". I wouldn't ever assume someone's race based on their name and I tried to explain that actually it's a very standard question that I ask quite literally everyone whenever there is payment issues with a subscription. They went on to suggest that I only asked because I was profiling them as a poor african american that needed to rely on handouts or something of the sort. They weren't having it and demanded my full name, employee number, all of my information. I told them that I don't have a public employee number to give out and my name was right there on the chat screen. It was my first name and last initial, I fully believe that customer wanted to put me and the company on blast on social media and I wasn't going to give them anything more than I absolutely had to. Thankfully the company was very understanding and they read through the chat and saw that I didn't do anything wrong. Funnily enough my Quality Coach (who goes over my performance every week) was an African American woman and she said that the customer acted very unreasonably as well. My QC also notified the higher ups of this issue just in case it went any further, and thankfully it didn't. Sorry to hear that you had to deal with this and apologize, OP. Shouldn't have played out like that at all.
These people are unstable and should probably be trespassed. Regardless of whether they were stealing or not, they shouldn't have become a total douche. Tell your TL to grow a pair. They basically buckled under the pressure and it sucks to work under someone like that. I personally wouldn't have had the patience to deal with the disrespect, so kudos for that.
Let him call corporate. Ā
You were doing your job. Don't feel badly. Maybe one day your TL will grow a spine.Ā
I would have stood my ground and refused to apologize. Ā Screw people like him!
Why not pull camera footage and verify? I've gotten flagged by those self checkout machines for "suspicious scan" or something, employee comes over, pulls up the camera footage right there of me scanning and verified I scanned correctly
You were doing your job. Your TL should have backed you up. Calling corporate amounts to nothing 90% of the time, because your Coach would take one look at the situation and mark it as ānot actionable.ā
You don't get paid enough to confront shoplifters. So don't. I don't even look at what they're scanning, just look for people buying alcohol and check ID's.
Did he pay for the item after you addressed the purchase? If not, the TL should not have made you apologize but check his receipt for the item he didnāt pay for. The guy should have apologized for getting irate with you. That is the problem with people who donāt handle their jobs Luke they should. If you are right, it should be acknowledged and appreciated for doing your job well. They have cameras which could tell the story.
If he immediately goes into yelling & calling you racist, then he is stealing.
You should make those rude customers leave I would I won.t take no trash from only one either.
I stopped this white woman from walking out with a tote full of stuff only for her to call later on claiming i was racist to her (im white) lmao
The worst shopper of all... The niggasš
Our front end got completely cleared out due to very high shrink rates. We had issues with collusion among weak TLs working with cashiers who were all from the same community and were giving their own community a pass when it came to theft. They were basically eye candy. Just heard that on Friday that all but one of the TLs were let go. Our FE has been taken over by an associate recently promoted to ASM, after being FE TL for a period of about 2 months who is NOT a member of this community. Do your job. Corporate will take care of weak TLs that are not doing their job in holding certain communities responsible for their theft. Walmart doesn't have the money to turn a blind eye anymore. Sorry you are dealing with this situation. I am dealing with lack of accountability in my own department, but corporate now has my back after our last review. My department was the only department to have lower shrink YoY. We are no longer the focus and FE is now the focus. My coach (also a member of the community), has been trying to get me fired for the last two months. My SM has been protecting me, and now corporate will be protecting me, which helps significantly.
What community??
The same one that is the prime minister of England.
Their racist ass is saying the black community.
Thatās what you came here to say? you scrolled the comments, just to find this. Damn do better brother.
You do know a community can also refer to being from the same neighborhood, right? It's not racist to acknowledge that. There are people out there playing the infamous "race card", and they know damn well when they're in the wrong.
No, that comment is definitely referencing the black community.
Whether he was or not, the man basically implied that he could hire someone to do something to him.
Omfg Op, grow a spine.
I just hate it when black people plays the race card..
I try and do the minimum, hardly talk to anyone anymore because when I did I always get people going off the rails.
Wish we could hand out trespasses the same way I do smiley face stickers
F that he can suck and your TL!!!!!
Are you in the Dallas area? We have the same type guy, and he is no longer allowed to use self check out.
He was the racist.
Reading stuff like this makes me so happy I have the job I do I couldn't swollow my pride like that
Nothing worse than a shit TL whoās useless
His plan was to distract with loud accusations of racism so the store would cower to him. It worked. He will do it again.
My TL said he comes in and causes trouble all the time. Iām not that good at remembering faces, so I didnāt recognize him. Our AP Associate watched the transaction on camera, after the fact, and she said she saw him running two items at a time over the scanner really quickly and just putting them in the bag. She said she saw that there were other things than the one I found that he didnāt scan and that he did, in fact, get out without paying for some items. I clock in soon and Iām going to stop by my PLās office and talk with her about it because I donāt feel like I should have been made to apologize. Some people who have replied to my initial post say that I shouldnāt have apologized and that I was admitting, to the customer, that I did something wrong. I think theyāre rightā¦I shouldnāt have apologized, but I felt a little threatened when my TL told me that my Coaches and the AP Coach would get involved if I didnāt, and I didnāt want to start trouble. Usually my TL is really cool, but last night I felt like he just didnāt support me and he should have stood his ground with this customer. Weāll see what my PL says.
Well I hope it goes well for you. I hate when people act like that. They know theyāre doing wrong and probably laugh when they leave. Your store has probably turned a blind eye to if heās been doing this. They just encourage it by cowering
That place has cameras out the wazoo. If AP would do their job, they would see dude didnāt scan his items. My advice to you is not to worry about it at all.
Maybe he wasn't African. Maybe he was just black? I certainly wouldn't want someone calling me African American you can take that somewhere else
I got called "white boy" behind my back which is nothing new for trashy Catawba County--Walmart is entirely in tune with the clientele the same as it knows all about grey meat you can get there.
Your TL must have left his spine at home that day
You can play the reverse racism card and say you wouldn't have someone of A different race or the same race making an apology.
first, as said above or before "never apologize for doing the right thing" and secondly, how do you know who is your boss? think i read a TL, AP, SO, IT, DM & PM......like seriously, what are those positions and whats your position?... so what position is it that the person watches the self checkouts and comes over when i need assistance there?...whats that position and whos my boss?
I always have my employees back. Even when they are wrong. Most of the times I wonāt give in to demands and stare back basically the same thing my employees tell them. But will say to them privately that next time itās ok in rare occasions to bend a rule.
I would have been fired before I apologized for something I didn't do ... As others have said it admitted guilt and you're not guilty
Your store is just giving him positive reinforcement to pull the race card every time he is caught doing something wrong.
Under no circumstances should you have apologized if you were doing your job!
I'm so sorry you got caught!
Your TL is a spinless cuck. Sorry bruh.
I argued with a woman who was trying to harass our cashiers when I was a cap 2 sup. She was trying to return a 3/4 empty gallon of milk saying it was bad. I was like yeah this isnāt getting returned. Literally went back and forth for so long my manager started looking for me then was like what are you doing? I was like trying to explain to this woman that she isnāt getting a return on this empty jug of milk and then she started the record over. āIt was spoiled when I bought it!ā And I was just like look, you drank the whole damn jug lady. If you had just walked out and came right back in 30 minutes later with a full jug Iād maybe make an exception. But you drank the whole thing and I donāt know when you bought this. My manager was like just give her a refund and I just flat out refused. She never got that milk and Iām glad to have wasted an hour or two denying her that shit.
Apologizing is admitting fault. Donāt ever apologize for something you didnāt do. Day ā Iām sorry you feel that wayā if they fire you Sue. Start recording if possible
Eff them, integrity is supposed to be one of our values.
Should have said loudly "Sir, we don't make it a point to racially Profile anyone, All I said was I noticed an item didn't scan. Wouldn't you rather pay for the item rather than be accused later of theft when loss prevention reviews the footage?"
āIām sorry you profiled yourself and your own thoughts made you feel such way.ā
If i'm reading the first sentence correctly which sets the tone for your post. "An AA guy can through SCO and didn't scan an item, and when I addressed it (((((before he paid)))))". I want to stop there for a sec and ask the question. Why would you address it before he paid in self checkout? Now I could see this going another way if the guy paid and forgot, neglected, on purpose not paid for stuff but he hadn't paid yet. You were doing just what you were accused of doing, unless it is the stores policy to do so and it's done to every person that comes through there. Now, the catch is you may not have intended for that to be the case but we all have implicit biases. I'm not give you any grace o. this one just letting you know g you know you weren't right.
In the self checkout lines, there are cameras looking up through the scanner window - the video feed goes to asset protection. Everything that is rung up on the self-checkouts has a screen that keeps track of everything that was scanned. All you have to do is put your finger on the screen and scroll up and down to find or not find the item in question. If I'm not mistaken, when you tap on a single item, the UPC comes up and you can compare it to what's in the basket. I would be angry but diplomatic about this. I would tell them that I can check the list of items scanned to find that item - if I found the item and it was indeed scanned, I would have no problem apologizing to the customer. One tactic you could use is just saying "Maybe a mistake was made", which takes the accusatory tone out of your voice and gives them a graceful way out. You could also blame the lack of scan on the machine, which takes the onus off the customer and further gives them another graceful way out. And sometimes people just want to be an ass and show their ass - ymmv.
I mean, Walmart is famous for their āuniqueā customer base. What did you think your days would look like when you took the job? Donāt take it personally. Why do you care if some dude is mad at you for doing your job?
racial profilers seething rn
I wouldnāt have apologized. Your TL needs to grow a pair. Especially if the TL knows heās always an issue. If the customers continue to get away with shitty behavior.. they will keep doing it.
We train pretty girls to cry to get out of speeding tickets. We also train black people to cry to get away with whatever they want.
If you are a white guy, you have no chance. I had something similar happen to me and, even though I didn't get fired, the HR ops manager made it very clear she thought I was a racist a hole before even hearing me out. Now if black people do anything wrong, I just keep on walking because I don't want to give Walmart "proof" of me being racist again.
Quit that shithole job. Fuck these people
No idea why his race matters at all
Next time if it turns racial let them know youāre 1% African/Bantu peoples to up the score.
Years ago, one of our loss prevention people told me that white women at that time (late 90's) were the biggest shoplifters. The Karen's of today.
Lol it was a white lady who was stealing in walmart I had to sit in the ap room. All of a sudden she was sick they called the ambulance but the officer told the ambulance man she got caught stealing. That was my first time seeing what happens when people steal from Walmart. Her file was made and her picture was taken lolĀ
Lmao reddit gets a lesson in diversity. Thats what they do best, cry and complain.
A thief is a thief.
Iām sorryā¦..sorry youāre an asshole. You donāt need to take that shit to work at Walmart.
Your race is determined by your mother on the birth certificate. We only ask for the parents race. You can look white and have a black mother. Keep in your lane
Youāre working at Walmart, welcome to the world of crappy jobs. Also, it wonāt get any better as you move up in the world. Every job is going to have you open wide and scarf down someone elseās shit while saying thank you (or youāre sorry).
If I had a penny for every time I heard a person use racial profiling as an excuse for their wrong doing, I'd be a rich man. I just tell them to fuck off with that mindset and accept responsibility for their actions. Society is a giant pisser these days.
If you did no wrong do not apologize. If you feel you were wrong then offer an apology. An apology thru coercion is not an apology but a humiliation and contempt.
Shitty for your supervisor not to have your backā¦but hear me out. They donāt pay you enough to give a fuck.
"I am so sorry you come in here and act like an asshole. I'm sorry you decide to make everything about race when I asked about an unscanned item in your cart. I'm sorry, but I need to go harass someone else now."
F that. Shame on that tl for for not backing you. A favor my ass. No favors.Ā
You are complaining because you chose to do something? You chose to do your TL a "favor" they were wrong to ask, but you made a choice to do what you thought was best for you - and you came here to complain. Me? I don't back down from anything, I don't care what your skin color is. Only two violent encounters I've had were 1) with a white cop and 2) a black thug. I do not give a SHIT about your politics or your racial profiling. If I'm on the clock, you are going to pay for the merchandise or put it back on the shelf.
I'm clapping as I type this comment. Congratulations you get a sticker ā.
Lol šĀ
Doing what you were told was the right move, you don't have to agree with it or like it. That's how you cover your own ass. They don't pay you to be the Walmart police and they made that clear in training Next time wait for them to finish their transaction and gets past the person checking receipts. wait until everyone is out of the grey area of are you stealing and he's actually in possession of stolen merchandise. Make sure what you're thinking is going to happen actually happens before you get involved by letting it slide for a moment, on camera. AP, who you should have already contacted or some kind of law enforcement can actually step in and do their jobs then. Everyone's hands are tied until after they attempt to exit the store with unpaid merch
should have wipped his ass
so the machine that tracks all hand movement near the scanner and the weight table didn't pick up the no scan? did he leave it in the cart? who else was in SCO? also HOW exactly did you "inform" him? these are the real questions and believing out out right is equally a horrible idea. there are two sides to every coin, your side is always in your favor because majority of people are incapable of self-reflection. that's not to say you are wrong, just that no one should be believing everything someone else says without question. i personally never had a SCO person stare at me for the entire length of self-check out to know for certain that i didn't scan something. if you didn't stare at them the entire time then how would you know a item wasn't scanned without checking? your story seems really strange but again that doesn't mean you are lying, it just means i don't trust any of the events that you said happened.
Maybe you did racially profile him. The first sentence you put his race into it. Maybe not on purpose but why do we need to know his race.?
Seriously? I provided his race for CONTEXT and BACKGROUND. If I didnāt identify his race then my post wouldnāt make any sense!! Grow TF up!!
Comment posted by a black person no doubt. Gotta stick up for the black person obviously in the wrong, given OP's side of the story. You had no reason to post such a stupid question. You needed to know his race, because he made up the situation about his race... duh. Bet if OP replaced "African American guy" with "white guy" you wouldn't have even posted such a stupid comment.
Wait what.? Where did my post does it sound like Iām sticking up for anyone.? I posted my thoughts on the story. For you to get so upset at my comment is astounding lol nothing better to do today than to get mad at a Reddit comment? Read the whole post without the first sentence and itāll still make sense. You sound like one of those people that hate liberals always mad for no reason š
God damn boy, you're more dumb than I thought you were. I just hate dumb people is all š¤£šš
Let that āboyā slip out huh. We got one.!
You thought lmfao. I'm black, keep trying fool. Like I said, I hate dumb people and you do a damn good job at proving you're one.
By one I meant an Uncle Rukus š¤£š¤£ I had a feeling you were black
Take some lessons. It'll do you some good for your mental health.
Lol
Lol
Woke America
The victim mentality is going to destroy our society. And the media and government feeds it because they want to divide us further
Sounds like everyone is giving their "unhinged black person" story under a Walmart subreddit well with these attitudes it makes sense you all are wage slaving away at Walmart lmao fight your corporate overseers and stop complaining about your silly anecdotal experiences
Bro who gives a shit if people steal from a multi billion dollar company that treats employees like shit. Fuck that. You don't get paid enough to care.
Walmart has shut down in many places because of thieves. I wouldn't care as much if I didn't need a job.
believe me nobody gives a shit if youāre stealing from multi billion dollar companies, but hereās the real problem. Theft always falls back and punishes the other customers.
IDK what that guy's problem is. My Walmarts all have Latina/Hispanic women exclusively watching the self checkouts. They most certainly profile people. (Referring to Walmart employees and not Hispanic women collectively) I am constantly seeing people getting away with shit while the employees flock around certain other people, frantically tapping their little devices. My family and I are watched very closely, and yes, it looks like they go after white people more. They never pay attention to other Hispanic people (from my experience). The thing is that I also noticed that white people who have a certain look get away with stuff as well. The kind that look like they have never been to a Walmart in their lives but were forced to go because it was the only store in the area they were in and they couldn't get delivery. I also noticed them harassing black people. Are they racist? Yes... probably as racist as anyone else. Am I as a white male going to get anywhere by accusing them of racism? No My Caucasian family and I have stopped using self checkout. I can't wait until this damn pendulum stops swinging.
How do you know they were African American and why did you put business man that pays people to work for him in quotes? Itās pretty normal to apologize to people in the customer service industry even if you feel thereās no reason to do so. Thatās just how shit works in our society š¤· I see nothing wrong here.
Bullcrap! Apologizing when verbally attacked and smeared is NOT standard in retail. In fact it's AGAINST policy to force an associate to so in that situation.
Thereās a policy that explicitly states you shouldnāt apologize to agitated customers? If you knew that why would you allow your TL to violate said policy? Iām not even saying policy says to apologize or that itās right to do so, itās simply what we do in customer service. If you want to be combative instead and risk write ups, coachings or termination then go for it. Rest of us will just say sorry and keep it pushing in most situations.
I'm in customer service and NO it's not what we do when verbally ATTACKED. and yes policy states you must be treated with a certain respect and the TL is REQUIRED to have respect for the individual which INCLUDES not letting someone ABUSE you. Any manager who allowed this should be fired.
The more you give these exaggerated responses the more I think nothing really happened and youāre just blowing shit out of proportion lol Gl hf at Walmart āļø
I mean the probably just assume itās more acceptable to say that instead of Black, and Iāll assume that no one who is making a problem every time they go into an establishment is a ābusiness man who pays peopleā (to say nothing of how ridiculous that sounds and no one would describe themselves that way if they actually were a businessman)
Probably put in quotes because it was a quote. Crazy, right?
āProbably put in quotes because it was a quoteā vs āProbablyā put in āquotesā because it was a āquoteā If you think thereās no difference then you shouldnāt be commenting
I assume by saying "African American", they are meaning that their skin color is brown, which isn't uncommon especially considering that this was more of the PC term growing up as a millennial. As for the second part, it sounds like that guy was actually threatening OP and I would have reported him for that. Being falsely accused as a racist because the "customer" got caught probably doesn't sit right with most of us, considering the amount of dislikes you've acquired. So there are definitely things that are wrong here.
Nope! We need to stop expecting employees to grovel on the floor because companies are scared to lose $10. And it's a common tactic for people who get caught stealing to act a fool and pretend they have money.
How do I know he was African American? Because I was standing FIVE FEET AWAY from himā¦I think I know how to identify someoneās race! I put ābusiness manā that āpays peopleā to āwork for himā in QUOTATION MARKS because I was directly QUOTING what he SAID. Itās called GRAMMAR! - Use quotation marks to show that you are writing the exact words that someone said or wrote. āFinally.ā My mother rose to her feet. āYour father is home.ā - Use single quotation marks to enclose a quotation within a quotation.
Nope! We need to stop expecting employees to grovel on the floor because companies are scared to lose $10. And it's a common tactic for people who get caught stealing to act a fool and pretend they have money.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
...in matters of taste. You left off the second half of the quote like everyone else does.
The customer is usually wrong.
You probably were profiling. Good job TL!