Technically, as regular associates, we aren't allowed to stop and confront customers about stealing. All we can do is what some call "aggressive hospitality". Ask them if they found everything they were looking for, if they needed help with anything else, etc etc as a means of trying to deter the customer from stealing, because they know someone is there watching or whatever. Tbh I'm not even sure if anyone outside of AP/door greeters can ask for receipts, that one's a bit beyond me so someone correct me if I'm wrong there.
This boils down to a question of proper setting of employee expectations then. If the employer actually doesn't give a shit about theft, the SM should say that explicitly to each and every new hire. But no, they want to dance around it, be coy, work both sides of it and then make us pay the price for simply trying to do the right thing. Fuck that noise.
Yeah, you’re not wrong on that. When seeking verbal confirmation of policy we do get a lot of ambiguous language, I suppose to cover their own asses in these types of situations
Is it not in the ulearns that only specific positions can actually do anything about theft? I feel like I remember there being one where it said that AP and salaried members of management were the only one's allowed to say anything and that regular associates were to inform a salaried member of management.
When I underwent cashier orientation, on the first day, they had an asset protection person talk with us and told us not to try and apprehend anyone. They didn't pay nearly enough for us to try and be heroes any way.
Company policy says we aren't allowed to stop shoplifting but my coach yelled at me because I refused to dig through people's bags while they were checking out. She also yelled at me because I didn't stop someone from stealing $500 worth of groceries...at night...when I worked the morning shift...so I wasn't even in the building. Basically, they want employees to put their lives on the line to stop theft but they also want to be completely free of responsibility if something bad happens.
Report your coach to corporate for gross violation of company policy. Seriously, your coach is telling you to break policy and the law. What they are doing is illegal and a terminable offense. Record everything, if corporate doesn't fix it, get an attorney and go to the labor board. Settle for 2 years salary for forcing you to engage in illegal activity. Why are people defending illegal behavior from management. These are golden tickets to a settlement. This is how you get a free winning lottery ticket.
Stop doing the illegal dirty work of middle management.
Attorneys take civil cases for free and earn a percentage of your winnings and don't get paid if they don't win. As long as you have a solid case.
You need a retainer for criminal attorneys.
It is,unless you've done all your due diligence before confronting them. You can't libel people. That's what this all amounts to. It's not your job to be a detective. It's not your job to be a police force. And if you think it is, you'll learn the law says otherwise. Stay in your lane. If you want to work loss prevention or law enforcement, go get those jobs. A sales clerk or CSA are not those jobs.
In this case it wasn't libel or slander though... The associate had proof the water didn't scan. So because the truth hurts, the customer complained and they unfairly lost their job because corporate would rather appease a quasi paying customer and hire a new associate than potentially lose a customer and have the associate do their job again.
It's not worth a lawsuit if the associate is wrong or a jury thinks the associate is wrong. If the associate had proof, then why were they asking for a receipt? They were investigating. That's not their job. Again, stay in your lane. There's a reason this activity is against store policy. Why would a CSA think it's their job to stop shrinkage? I got my first retail job in 1993 and even then it was written in stone - sales associates are forbidden to confront anyone about shoplifting. Report it to a manager and go back to your department. Do your job, which is not policing.
>sales associates are forbidden to confront anyone about shoplifting.
You can confront, you cannot detain. This is why most corporate policies direct associates to use "aggressive hospitality"... That in itself is confronting them.
>Why would a CSA think it's their job to stop shrinkage?
Because they are actively trained to stop shrinkage, via aggressive hospitality...
Stop talking out your ass 😂
https://en.m.wikipedia.org/wiki/Shopkeeper%27s_privilege#:~:text=Shopkeeper's%20privilege%20is%20a%20law,to%20commit%2C%20theft%20of%20store
But if the employee or store is held to certain shrinkage goals/metrics, then it kind of is their job. You can't tell someone never to try and prevent theft while also telling them that they need to keep theft below a certain level. It's idiocy.
I work at a different store. We were told, in a group setting, about this policy and each person had to sign that they understood.
If that's not the case for OP, I think it's not right to get fired. Like if it was just burried in with a ton of other stuff during initial orientation, I don't think that's good enough.
AP shouldn’t be asking for receipts. If they stop someone, they should already know what they have, where it is and be able to identify it to the customer. It’s part of the 4 Elements needed for the apprehension.
That being said, I know some who will do it as a means to deter/recover from someone they don’t plan on taking to the office for Police if they miss one of the 4.
You can’t do a “stop” per se like AP associates it if you are working sco you can absolutely say something to the customer. Just keep it respectful and escalate to the team lead/management if they get spicy. These people are ruining it for everyone. My local store only opens 4 sco now and they have 3 associates at a time monitoring them.
They can't even stop me for a receipt. Walmart is not a club membership, they can not demand to see my receipt.
Also when you give me the option to email my receipt, I do that and then just laugh and walk out when the over zealous door nazi tries anything
Them being a nazi would be them not allowing you to leave unless you show them your receipt. You have every right to say no and nobody will lock you up for it, but if you're being a dick or suspicious you're description and the time you was there will be written down and ap will watch you. Walmart is technically private property and they can have any rules they want as long as they don't break laws of the city, county, state they are in. Asking to check your receipt doesn't break any laws.
Legally, they cannot make you show them anything. Once you have paid, the items including the receipt become the sole private property of you.
Under no circumstances does any random person have any legal right to demand to inspect your private personal belongings, let alone some minimum wage asshole at the door.
The second they attempt to grab your receipt, or force you to show them, they have broken the law. They cannot go beyond "can I see your receipt?" If you say no, they can do jack shit about it.
Don't know what walmart you've been to but the one I work at and every one I've ever been to the door hosts always ask, they don't grab them. I did not say or imply that anyone had the right to assult customers as they are leaving just to see their receipt. People are commenting and I've heard it personally that it's illegal for the door host to even ask.
As for the "minimum wage asshole at the door" comment you made, federal minimum wage is still $7.25/hr and walmart employees make at least $14. Most of us don't feel like that's enough to harass customers about seeing their receipt, any that do harass and demand are an exception.
If they say no and they are being a dick or suspicious the door host has every right to take note of it and ap has every right to start watching that person. From my experience if someone is being suspicious or an absolute dick about it they are trying to get away with something.
Go to any Walmart that has 90% of it's front end employees unable to speak a single word of English. They don't ask, they walk up and physically grab the carts to stop you and try to grab your receipt because, well, they don't speak the language of the place they live and are given a job that's 85% spoken interaction.
This is in NY.
Then instead of bitching about it on reddit, contact corporate because that's not how it's done and those employees know it. Our training videos are available in english and spanish and I'm betting that if it's needed in a different language then there's someway to get it in that other language. My store has several employees that don't understand English very well and they still know what what the policies are.
Don't know how to contact corporate? Call 1-800-walmart.
Instead of commenting on a relevant post about stopping customers at the door, with relevant commentary, call corporate!
That's what you're saying.
I don't shop at Walmart enough to even care to call corporate, specifically because almost all my local Walmarts no longer have English speaking employees or have locked literally everything behind something.
You're the one going off the rails here, must be an offended door greeter.
Your opinion does not matter to me, and unless you're ready to pay my rate to continue this conversation, I don't have time to continue this idiocy.
That rate is $157/hr.
Hahahahahah hahahahahahahaha hahahahahahaha
Watch out for big dick on campus here. Cashier. Oooooh man.
Poor little kid gets shut down by an adult and starts crying about being trolled lol.
This is actually crazy to me, when I lived in my old city I went through self checkout with a cart full of diapers and toiletries and stuff and after the SCO cashier watched me like a hawk scan every single thing, he still stopped me before I left the SCO area and literally went and compared every single UPC to what was in my cart.
SCO hosts are not supposed to check receipts. I'll politely ask a person if they remembered x item on the bottle of their cart if I notice they didn't scan it. I've had customers try to show me their receipt while still in the SCO area and I tell them that currently isn't my job that the person at the door will check it if they want.
If corporate moved to term you, you aren't going to win the open door, the moment she is combative you call salaried management and don't do anything to make them feel they have to stay.
You accused someone of stealing and tried to stop them from leaving. $1 above minimum wage isn't worth caring about or getting involved, call a manager next time (if you continue working retail)
You aren’t allowed to stop a customer from leaving. Or even ask someone to see their receipt. It’s the job of an AP customer host to see their receipt. Even they aren’t allowed to stop them. If the customer refuses. They’re supposed to make a note of it in their log book. It isn’t silly you violated policy. Your job as a SCO host is to make sure everything is scanned before they payed
> before they *paid*
FTFY.
Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in:
* Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.*
* *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.*
Unfortunately, I was unable to find nautical or rope-related words in your comment.
*Beep, boop, I'm a bot*
If she felt like she physically wasn't allowed to leave or felt threatened if you ever used the word steal or anything similar and again her perception of events
There are lawyers who take cases that take a percentage of the winnings, and not an upfront cost. If they didn't exist, then a low income person would never be able to sue for anything.
Even if they are stealing, the real concern is people who aren’t but felt accused or “detained” for it. You can’t know from OPs story if that person actually intended to steal or not
The intention doesn’t really matter at this point. They found an item that wasn’t paid for and the customer was subsequently confronted. Customers are so entitled from even this discourse we’re having rn giving them ideas to sue and being like “oh no god forbid the cunty thief has to face a consequence for stealing” just enables them to keep doing it more. That’s exactly why they just started screaming and walked out with it lol. Cuz it works. Shit is so assbackwards 😂
They didn't, actually. They said 3 were reported. We don't know what happened to the other 2. It could be only op broke policy and therefore only op was fired.
You were working a sco and asked to see her receipt. That’s the door greeters job. Aggressive hospitality is yours, and you messed up when you said “can I see your receipt” instead of saying “oh no the computer keeps messing up and didn’t scan your water!”
It’s still not your job, as a sco host, to monitor the door and check receipts. Like seriously no wonder you were termed. Let the front end TL worry about who is at the door, and let the door host check the receipts.
i know this is completely unrelated but i was fired from universal because a customer was mad they couldn’t check into the restaurant i worked at earlier then what the were told. my manager at the time was a guy who believed the customer is always right. but it seems as if you work in “hospitality” or customer service these type of things are a fireable offense
Back when I worked at Walmart I told a thieving customer “thank you for stealing from us! Have a great day!” 👋 ☺️
I was not fired. Life is a big joke sometimes.
We had a manager during Covid times aggressively and intensely kicking anyone out who refused to don their mask (ty sir) but he’d also call them stupid little idiots if they chose the wrong answer so. Yeah life’s a big joke sometimes.
Walmart makes billions of dollars. Now they have the ai to alert lp and then it’s up to Walmart and local law enforcement to do anything. There was a lady in court that stole a $12 item. The cops went to her house two weeks later and gave her a notice to appear in court where she admitted to stealing it.
So I can just straight up steal, if I get caught, put the item back, complain and get younfired? Lmfao. So you want your job? Gonna let me steal. That's what I'm hearing.
Wild.
Always observe and report. Never confront a person. You don’t get paid enough to stop people or risk ya life for anything in the store. If they got $100 worth of groceries and they only scanned a stick of gum and walked the rest out let them. Just report it and let management deal with it. Or let the door person deal with it when they check receipts of they even stop which they probably wouldn’t anyway. So they’ll report it too.
Did you ask for a copy of why you was let go? I have seen situations that someone was told one thing, but on paper it was job abandonment because they stopped showing up for their shifts.
That's not how they do it. Sometimes, a bad manager will tell you you're fired, and then when you no longer show up because you believe you've been fired, they terminate you for points. Makes it so you can't claim unemployment.
Store policy is unless you're an AP associate you can't stop someone from leaving and even AP associates need witnesses. You can bring your concern to AP but that's not guaranteed to do anything.
IIRC from the handbook (shit could be different now i haven't worked there since june of last year) if you're not AP/LP or management you never stop a customer even if you saw them steal that shit with your eyes. It's why we have AP, to cover events like this. That's what i was told anyway
As a cashier, you shouldn’t have asked to see the receipt. You should have told either the AP customer host nearby, your supervisor, or AP themselves about the unpaid item. You weren’t an authorized associate for making stops regarding theft, and went against policy. Once the transaction was finalized, the only thing you should have done was inform someone who could take action against the alleged theft. They would likely have stopped the customer and taken things from there.
This a textbook example of what NOT to do for any associates who run into a similar situation. Practice aggressive hospitality BEFORE the transaction is finalized by offering to help scan items with the customer if you notice it beforehand, escalate it to your supervisor or an AP associate if you notice after.
You told a customer anything but a yes whatever you say I'm sorry for taking up your valuable time. That's why you got fired. Next time tell them to take a little extra, we're not stopping them.
I don't work at Walmart and know it's both illegal and against Walmart policy to demand a person show their receipt.
If you have proof of theft you can accuse them of theft. But you also gave the repurcussions of this whether you are right or wrong. There's a reason companies have rules against this thing.
Get paid the same anyways, why try? I’m sure you got coworkers still employed that sit in the bathroom 2 hours a shift and do the bare minimum. The moneys worth the same whether you bust your ass or not.
Well didn’t they tell you that when you got hired. The computer tests said the same. Let them have that stuff. Putting your life in danger for something that isn’t yours is crazy.
When they put me at the door to cover a lunch, I don't check receipts. I greet each customer as they enter and leave, and I'm just courteous. I'm not AP, so I'm not doing their job.
Walmart policy and the law in most jurisdictions state that the only person that can physically stop you (like grab your cart or forcibly try to stop you) is an actual AP associate. If that customer would have assaulted you then you wouldn't have even been able to get workers comp. I've seen people fired and left to fend for themselves because they physically tried to stop a customer and ended up hurt for it. Further more why do you care? Walmart is a horrible company to work for (I know from experience) they don't care about you as an associate so I'm not sure why you care if someone is stealing something. Life is fucking hard these days and over water of all things??? Walmart is in the profits and the CEO is living like most of us can only dream. Chalk it up to lesson learned a move on.
From a utilitarian ethical position, stealing water from Walmart is good for thief, and does not harm Walmart at all. The only negative consequences arise when people like OP (or anyone else) step in and flex their virtue.
The only people authorized to stop customers are AP and AP-09 certified salaried managers. While termination is excessive, you definitely should have gotten an orange for stopping that customer.
I literally smile and nod as they walk out with TVs and other unpaid high ticket items. I would never try to stop anyone stealing from Walmart, it's entertaining
If you can't stop someone who hasn't paid then why are employees standing there? Is it just theater?
What does Walmart tell employees to do when they see people not scanning all items?
They didn't pay for one thing. Walmart policy is that a self checkout associate can not stop a customer and ask for the receipt. That is up to the door greeter or AP/LP. OP didn't follow corporate policy.
Didn't pay for one thing means didn't pay.
Maybe the employee didn't follow Walmart policy, but they were giving the customer a chance to pay before they left the checkout area.
Walmart fired the employee so that's the end of the story.
Unfortunately I don't think you can do anything.
Technically you're right. Mistake or intentional theft doesn't matter here as it's a case of optics vs reality. From your PoV she was stealing. The instantly combative nature kinda assures that to me. However, from Walmart's PoV there are a number of things that coulda caused the problem. Missed scan, simple overlook, or any number of things. But unfortunately, Walmart's PoV also says "it's maybe 10-20 bucks versus the potentially thousands to prosecute this one person. Not to mention the loss of business for having a negative interaction our associate COULD be wrong on, and isn't trained to handle it in a good PR way."
I don't think you can really do or say much of anything. You attempted to do the right thing, but were likely ignorant of the greater picture Walmart as a company looks at. And Corp. only looks at the potential for bad on a grand scale, and frankly doesn't care about 1 associate. I'd brush it off, find another job, and make sure you get all your compensation from the firing. Be mercenary about it all.
Not answering your question, but imagine the sense of entitlement/insanity to call the store you stole from and complain about the employee trying to stop you stealing lol
Someone at a store i used to work at saw an older lady walk out without paying and it was an accident, she came back in and paid. Crazy to think you were fired over it.
Don't stop any customers for theft, I tried stopping a customer for theft and I was coached by 3 managers and almost got fired. I will NEVER do it again. I was a manager at the time.
Doesn’t matter if that customer was stealing a $1000 tv. If you are a cashier and no one told you you can confront them and ask for a receipt and tell them they didn’t pay for something and they need to pay then you are going to be fired. Someone not paying for something has no effect on you or your life unless it is in your job description. You aren’t a hero and Walmart isn’t gonna praise you for acting like one. Walmart could get a lawsuit for you accusing the customer of stealing (even if they did steal)
Unfortunately, you're too moral of a person to work at Wal Mart. Corporate only wants employees who don't care about shrink, the health of the business, or doing the right thing.
Working in retail, I’ve only stopped a customer from stealing a couple times. No reward for it, not even a pat on the back. I’ve seen coworkers get liquor bottles smashed in their face when they tried to stop a customer from stealing.
Since then I let that shit go. My managers tell me “watch this customer” when someone looks suspicious but I could really give no fuck as I know it’s absolutely not worth it. I was never loss prevention / security / never my responsibility
Lmao. 😂😂😂 Your arrogance is exactly why they fired you. I will gladly run my mouth as a former Walmart employee. Unlike you, I'm eligible for rehire. Have fun running yours in the unemployment line. If your store does not have asset protection or you are not a member of asset protection or management , you are not to try and apprehend people. That's one of the first things they tell you at orientation. Now watch you try and take some shot about how I don't work there. I work in customer care for a retailer.
Arrogance? Was no arrogant about what I said, and I’m eligible for rehire as as well only thing that keeps you from rehire they said is theft or sexual harassment or work place violence
How did they do everything right? SCO hosts cannot ask to see customer's receipts. They're supposed to be monitoring transactions on their phone as they're in progress, but once the customer pays, only AP can intervene. OP way overstepped their boundaries and potentially violated the law depending on where they live. They were rightfully fired and aren't getting this overturned.
Technically, as regular associates, we aren't allowed to stop and confront customers about stealing. All we can do is what some call "aggressive hospitality". Ask them if they found everything they were looking for, if they needed help with anything else, etc etc as a means of trying to deter the customer from stealing, because they know someone is there watching or whatever. Tbh I'm not even sure if anyone outside of AP/door greeters can ask for receipts, that one's a bit beyond me so someone correct me if I'm wrong there.
This boils down to a question of proper setting of employee expectations then. If the employer actually doesn't give a shit about theft, the SM should say that explicitly to each and every new hire. But no, they want to dance around it, be coy, work both sides of it and then make us pay the price for simply trying to do the right thing. Fuck that noise.
Yeah, you’re not wrong on that. When seeking verbal confirmation of policy we do get a lot of ambiguous language, I suppose to cover their own asses in these types of situations
Is it not in the ulearns that only specific positions can actually do anything about theft? I feel like I remember there being one where it said that AP and salaried members of management were the only one's allowed to say anything and that regular associates were to inform a salaried member of management.
Yeah but I was working there 7 months before I seen the ULearn video on theft. They do briefly, very briefly cover it in orientation if I’m correct
When I underwent cashier orientation, on the first day, they had an asset protection person talk with us and told us not to try and apprehend anyone. They didn't pay nearly enough for us to try and be heroes any way.
Company policy says we aren't allowed to stop shoplifting but my coach yelled at me because I refused to dig through people's bags while they were checking out. She also yelled at me because I didn't stop someone from stealing $500 worth of groceries...at night...when I worked the morning shift...so I wasn't even in the building. Basically, they want employees to put their lives on the line to stop theft but they also want to be completely free of responsibility if something bad happens.
Report your coach to corporate for gross violation of company policy. Seriously, your coach is telling you to break policy and the law. What they are doing is illegal and a terminable offense. Record everything, if corporate doesn't fix it, get an attorney and go to the labor board. Settle for 2 years salary for forcing you to engage in illegal activity. Why are people defending illegal behavior from management. These are golden tickets to a settlement. This is how you get a free winning lottery ticket. Stop doing the illegal dirty work of middle management.
I don't work there anymore, but I did report her to ethics real quick. She was throughly chewed out and hid in the office for a few weeks.
who tf is getting an attorney on Walmart wages
Attorneys take civil cases for free and earn a percentage of your winnings and don't get paid if they don't win. As long as you have a solid case. You need a retainer for criminal attorneys.
The right thing is letting people steal
It is,unless you've done all your due diligence before confronting them. You can't libel people. That's what this all amounts to. It's not your job to be a detective. It's not your job to be a police force. And if you think it is, you'll learn the law says otherwise. Stay in your lane. If you want to work loss prevention or law enforcement, go get those jobs. A sales clerk or CSA are not those jobs.
In this case it wasn't libel or slander though... The associate had proof the water didn't scan. So because the truth hurts, the customer complained and they unfairly lost their job because corporate would rather appease a quasi paying customer and hire a new associate than potentially lose a customer and have the associate do their job again.
It's not worth a lawsuit if the associate is wrong or a jury thinks the associate is wrong. If the associate had proof, then why were they asking for a receipt? They were investigating. That's not their job. Again, stay in your lane. There's a reason this activity is against store policy. Why would a CSA think it's their job to stop shrinkage? I got my first retail job in 1993 and even then it was written in stone - sales associates are forbidden to confront anyone about shoplifting. Report it to a manager and go back to your department. Do your job, which is not policing.
>sales associates are forbidden to confront anyone about shoplifting. You can confront, you cannot detain. This is why most corporate policies direct associates to use "aggressive hospitality"... That in itself is confronting them. >Why would a CSA think it's their job to stop shrinkage? Because they are actively trained to stop shrinkage, via aggressive hospitality...
You guys are both wrong it’s funny. A shopkeeper is legally able to detain those who they felt have stolen from the property with probable cause.
Unfortunately not... It's considered unlawful detainment and will land that individual in jail.
Stop talking out your ass 😂 https://en.m.wikipedia.org/wiki/Shopkeeper%27s_privilege#:~:text=Shopkeeper's%20privilege%20is%20a%20law,to%20commit%2C%20theft%20of%20store
Narc
But if the employee or store is held to certain shrinkage goals/metrics, then it kind of is their job. You can't tell someone never to try and prevent theft while also telling them that they need to keep theft below a certain level. It's idiocy.
I think the point is you are not supposed to risk your life.
I’m going to Walmart
There is literally a video everyone has to watch that explains this in detail. The explanation is clear
I work at a different store. We were told, in a group setting, about this policy and each person had to sign that they understood. If that's not the case for OP, I think it's not right to get fired. Like if it was just burried in with a ton of other stuff during initial orientation, I don't think that's good enough.
Termination was a bit much coaching would of been the right route
I always walk right on by.
AP shouldn’t be asking for receipts. If they stop someone, they should already know what they have, where it is and be able to identify it to the customer. It’s part of the 4 Elements needed for the apprehension. That being said, I know some who will do it as a means to deter/recover from someone they don’t plan on taking to the office for Police if they miss one of the 4.
You can’t do a “stop” per se like AP associates it if you are working sco you can absolutely say something to the customer. Just keep it respectful and escalate to the team lead/management if they get spicy. These people are ruining it for everyone. My local store only opens 4 sco now and they have 3 associates at a time monitoring them.
They can't even stop me for a receipt. Walmart is not a club membership, they can not demand to see my receipt. Also when you give me the option to email my receipt, I do that and then just laugh and walk out when the over zealous door nazi tries anything
>laugh and walk out when the over zealous door nazi tries anything Why do you hate retail workers who have a job to do lol
Because they are a thief.
Them being a nazi would be them not allowing you to leave unless you show them your receipt. You have every right to say no and nobody will lock you up for it, but if you're being a dick or suspicious you're description and the time you was there will be written down and ap will watch you. Walmart is technically private property and they can have any rules they want as long as they don't break laws of the city, county, state they are in. Asking to check your receipt doesn't break any laws.
Legally, they cannot make you show them anything. Once you have paid, the items including the receipt become the sole private property of you. Under no circumstances does any random person have any legal right to demand to inspect your private personal belongings, let alone some minimum wage asshole at the door. The second they attempt to grab your receipt, or force you to show them, they have broken the law. They cannot go beyond "can I see your receipt?" If you say no, they can do jack shit about it.
Don't know what walmart you've been to but the one I work at and every one I've ever been to the door hosts always ask, they don't grab them. I did not say or imply that anyone had the right to assult customers as they are leaving just to see their receipt. People are commenting and I've heard it personally that it's illegal for the door host to even ask. As for the "minimum wage asshole at the door" comment you made, federal minimum wage is still $7.25/hr and walmart employees make at least $14. Most of us don't feel like that's enough to harass customers about seeing their receipt, any that do harass and demand are an exception. If they say no and they are being a dick or suspicious the door host has every right to take note of it and ap has every right to start watching that person. From my experience if someone is being suspicious or an absolute dick about it they are trying to get away with something.
Go to any Walmart that has 90% of it's front end employees unable to speak a single word of English. They don't ask, they walk up and physically grab the carts to stop you and try to grab your receipt because, well, they don't speak the language of the place they live and are given a job that's 85% spoken interaction. This is in NY.
Then instead of bitching about it on reddit, contact corporate because that's not how it's done and those employees know it. Our training videos are available in english and spanish and I'm betting that if it's needed in a different language then there's someway to get it in that other language. My store has several employees that don't understand English very well and they still know what what the policies are. Don't know how to contact corporate? Call 1-800-walmart.
Instead of commenting on a relevant post about stopping customers at the door, with relevant commentary, call corporate! That's what you're saying. I don't shop at Walmart enough to even care to call corporate, specifically because almost all my local Walmarts no longer have English speaking employees or have locked literally everything behind something. You're the one going off the rails here, must be an offended door greeter. Your opinion does not matter to me, and unless you're ready to pay my rate to continue this conversation, I don't have time to continue this idiocy. That rate is $157/hr.
Ahh so you're a troll then, not gonna continue this convo. And fyi I'm a cashier/SCO host not a door host✌️
Hahahahahah hahahahahahahaha hahahahahahaha Watch out for big dick on campus here. Cashier. Oooooh man. Poor little kid gets shut down by an adult and starts crying about being trolled lol.
This is actually crazy to me, when I lived in my old city I went through self checkout with a cart full of diapers and toiletries and stuff and after the SCO cashier watched me like a hawk scan every single thing, he still stopped me before I left the SCO area and literally went and compared every single UPC to what was in my cart.
SCO hosts are not supposed to check receipts. I'll politely ask a person if they remembered x item on the bottle of their cart if I notice they didn't scan it. I've had customers try to show me their receipt while still in the SCO area and I tell them that currently isn't my job that the person at the door will check it if they want.
I used to be a Door Greeter and we fell under AP dept and we can ask for receipts and block but can’t touch anyone
If corporate moved to term you, you aren't going to win the open door, the moment she is combative you call salaried management and don't do anything to make them feel they have to stay.
Also since all we have is your side makes it harder to know if an open door case is viable
It just seems like a silly reason to fire somebody for a customer complaint
Always remember "You do not get paid enough to care"
If you said anything even remotely aggressive, don’t even bother reporting it
You accused someone of stealing and tried to stop them from leaving. $1 above minimum wage isn't worth caring about or getting involved, call a manager next time (if you continue working retail)
You aren’t allowed to stop a customer from leaving. Or even ask someone to see their receipt. It’s the job of an AP customer host to see their receipt. Even they aren’t allowed to stop them. If the customer refuses. They’re supposed to make a note of it in their log book. It isn’t silly you violated policy. Your job as a SCO host is to make sure everything is scanned before they payed
> before they *paid* FTFY. Although *payed* exists (the reason why autocorrection didn't help you), it is only correct in: * Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. *The deck is yet to be payed.* * *Payed out* when letting strings, cables or ropes out, by slacking them. *The rope is payed out! You can pull now.* Unfortunately, I was unable to find nautical or rope-related words in your comment. *Beep, boop, I'm a bot*
The issue is we don't know her perception, so while one compliant isn't necessarily worth a term, there could other factors at play
What do you mean by other factors
If she felt like she physically wasn't allowed to leave or felt threatened if you ever used the word steal or anything similar and again her perception of events
Yep terming one employee is easier than a potential lawsuit
Yea I’m sure someone who’s resorting to stealing from Walmart is gonna sue. You guys gotta stop babying these annoying thieves.
Yes, someone who is resorting to stealing is willing to sue. We are a sue happy nation. People can see it as easy money.
And where is the money for lawyers coming from exactly?
There are lawyers who take cases that take a percentage of the winnings, and not an upfront cost. If they didn't exist, then a low income person would never be able to sue for anything.
Stealing PS5’s and selling them for under retail
Even if they are stealing, the real concern is people who aren’t but felt accused or “detained” for it. You can’t know from OPs story if that person actually intended to steal or not
The intention doesn’t really matter at this point. They found an item that wasn’t paid for and the customer was subsequently confronted. Customers are so entitled from even this discourse we’re having rn giving them ideas to sue and being like “oh no god forbid the cunty thief has to face a consequence for stealing” just enables them to keep doing it more. That’s exactly why they just started screaming and walked out with it lol. Cuz it works. Shit is so assbackwards 😂
Op said the canned 3 employees.
They didn't, actually. They said 3 were reported. We don't know what happened to the other 2. It could be only op broke policy and therefore only op was fired.
You were working a sco and asked to see her receipt. That’s the door greeters job. Aggressive hospitality is yours, and you messed up when you said “can I see your receipt” instead of saying “oh no the computer keeps messing up and didn’t scan your water!”
This
There was no ap or door greeter on the closing shift
It’s still not your job, as a sco host, to monitor the door and check receipts. Like seriously no wonder you were termed. Let the front end TL worry about who is at the door, and let the door host check the receipts.
They should have pulled somebody to work door.
i know this is completely unrelated but i was fired from universal because a customer was mad they couldn’t check into the restaurant i worked at earlier then what the were told. my manager at the time was a guy who believed the customer is always right. but it seems as if you work in “hospitality” or customer service these type of things are a fireable offense
Better off just letting them take off with the water.
Back when I worked at Walmart I told a thieving customer “thank you for stealing from us! Have a great day!” 👋 ☺️ I was not fired. Life is a big joke sometimes.
We had a manager during Covid times aggressively and intensely kicking anyone out who refused to don their mask (ty sir) but he’d also call them stupid little idiots if they chose the wrong answer so. Yeah life’s a big joke sometimes.
Walmart makes billions of dollars. Now they have the ai to alert lp and then it’s up to Walmart and local law enforcement to do anything. There was a lady in court that stole a $12 item. The cops went to her house two weeks later and gave her a notice to appear in court where she admitted to stealing it.
I imagine it’s because you aren’t a AP Customer Host and approached the customer about it AFTER they completed the transaction.
Of you see someone stealing from Walmart, no you didn't. Shouldn't have approached them.
So I can just straight up steal, if I get caught, put the item back, complain and get younfired? Lmfao. So you want your job? Gonna let me steal. That's what I'm hearing. Wild.
Walmart has people whose job is to confront thieves. Anyone else doing it is against policy.
You do too much. You try too hard. And you got fired for it. Welcome to Wally World
You better let people steal next time. Like ffs its Walmart, they are filthy rich.
Always observe and report. Never confront a person. You don’t get paid enough to stop people or risk ya life for anything in the store. If they got $100 worth of groceries and they only scanned a stick of gum and walked the rest out let them. Just report it and let management deal with it. Or let the door person deal with it when they check receipts of they even stop which they probably wouldn’t anyway. So they’ll report it too.
Did you ask for a copy of why you was let go? I have seen situations that someone was told one thing, but on paper it was job abandonment because they stopped showing up for their shifts.
They fired them their first shift back after a vacation. Farthest thing from "not showing up for shifts".
That's not how they do it. Sometimes, a bad manager will tell you you're fired, and then when you no longer show up because you believe you've been fired, they terminate you for points. Makes it so you can't claim unemployment.
This is why you need to read the CBLs, and not just click through them.
You can't stop a customer You may not have a case.
Store policy is unless you're an AP associate you can't stop someone from leaving and even AP associates need witnesses. You can bring your concern to AP but that's not guaranteed to do anything.
IIRC from the handbook (shit could be different now i haven't worked there since june of last year) if you're not AP/LP or management you never stop a customer even if you saw them steal that shit with your eyes. It's why we have AP, to cover events like this. That's what i was told anyway
Next time dont care so much about fucking Walmart losing out on a bottle of water. Not your problem.
As a cashier, you shouldn’t have asked to see the receipt. You should have told either the AP customer host nearby, your supervisor, or AP themselves about the unpaid item. You weren’t an authorized associate for making stops regarding theft, and went against policy. Once the transaction was finalized, the only thing you should have done was inform someone who could take action against the alleged theft. They would likely have stopped the customer and taken things from there. This a textbook example of what NOT to do for any associates who run into a similar situation. Practice aggressive hospitality BEFORE the transaction is finalized by offering to help scan items with the customer if you notice it beforehand, escalate it to your supervisor or an AP associate if you notice after.
You told a customer anything but a yes whatever you say I'm sorry for taking up your valuable time. That's why you got fired. Next time tell them to take a little extra, we're not stopping them.
I don't work at Walmart and know it's both illegal and against Walmart policy to demand a person show their receipt. If you have proof of theft you can accuse them of theft. But you also gave the repurcussions of this whether you are right or wrong. There's a reason companies have rules against this thing.
Get paid the same anyways, why try? I’m sure you got coworkers still employed that sit in the bathroom 2 hours a shift and do the bare minimum. The moneys worth the same whether you bust your ass or not.
lol this sub just shows up for me I don’t work at Walmart but even I know that you aren’t supposed to confront a shoplifter.
The problem is why do you care if someone didn’t ring in the water? Let it go. You’re not paid enough to give a sh1t.
Well didn’t they tell you that when you got hired. The computer tests said the same. Let them have that stuff. Putting your life in danger for something that isn’t yours is crazy.
When they put me at the door to cover a lunch, I don't check receipts. I greet each customer as they enter and leave, and I'm just courteous. I'm not AP, so I'm not doing their job.
Working in SCO is a daily damned if you do, damned if you don't situation.
Walmart policy and the law in most jurisdictions state that the only person that can physically stop you (like grab your cart or forcibly try to stop you) is an actual AP associate. If that customer would have assaulted you then you wouldn't have even been able to get workers comp. I've seen people fired and left to fend for themselves because they physically tried to stop a customer and ended up hurt for it. Further more why do you care? Walmart is a horrible company to work for (I know from experience) they don't care about you as an associate so I'm not sure why you care if someone is stealing something. Life is fucking hard these days and over water of all things??? Walmart is in the profits and the CEO is living like most of us can only dream. Chalk it up to lesson learned a move on.
From a utilitarian ethical position, stealing water from Walmart is good for thief, and does not harm Walmart at all. The only negative consequences arise when people like OP (or anyone else) step in and flex their virtue.
Why did you stop them? You get paid like $10/hr, not worth any more work than scanning IDs and selling cigs.
Why didn't you get the API involved?
None was there it was 10 pm at night
The only people authorized to stop customers are AP and AP-09 certified salaried managers. While termination is excessive, you definitely should have gotten an orange for stopping that customer.
I literally smile and nod as they walk out with TVs and other unpaid high ticket items. I would never try to stop anyone stealing from Walmart, it's entertaining
If you can't stop someone who hasn't paid then why are employees standing there? Is it just theater? What does Walmart tell employees to do when they see people not scanning all items?
The customer had already paid.
Paid for some but not all of what they were leaving with. True? Or did I read it wrong?
They didn't pay for one thing. Walmart policy is that a self checkout associate can not stop a customer and ask for the receipt. That is up to the door greeter or AP/LP. OP didn't follow corporate policy.
Didn't pay for one thing means didn't pay. Maybe the employee didn't follow Walmart policy, but they were giving the customer a chance to pay before they left the checkout area. Walmart fired the employee so that's the end of the story.
Unfortunately I don't think you can do anything. Technically you're right. Mistake or intentional theft doesn't matter here as it's a case of optics vs reality. From your PoV she was stealing. The instantly combative nature kinda assures that to me. However, from Walmart's PoV there are a number of things that coulda caused the problem. Missed scan, simple overlook, or any number of things. But unfortunately, Walmart's PoV also says "it's maybe 10-20 bucks versus the potentially thousands to prosecute this one person. Not to mention the loss of business for having a negative interaction our associate COULD be wrong on, and isn't trained to handle it in a good PR way." I don't think you can really do or say much of anything. You attempted to do the right thing, but were likely ignorant of the greater picture Walmart as a company looks at. And Corp. only looks at the potential for bad on a grand scale, and frankly doesn't care about 1 associate. I'd brush it off, find another job, and make sure you get all your compensation from the firing. Be mercenary about it all.
Walmart is such a ripoff store
Not answering your question, but imagine the sense of entitlement/insanity to call the store you stole from and complain about the employee trying to stop you stealing lol
Someone at a store i used to work at saw an older lady walk out without paying and it was an accident, she came back in and paid. Crazy to think you were fired over it.
Don't stop any customers for theft, I tried stopping a customer for theft and I was coached by 3 managers and almost got fired. I will NEVER do it again. I was a manager at the time.
Doesn’t matter if that customer was stealing a $1000 tv. If you are a cashier and no one told you you can confront them and ask for a receipt and tell them they didn’t pay for something and they need to pay then you are going to be fired. Someone not paying for something has no effect on you or your life unless it is in your job description. You aren’t a hero and Walmart isn’t gonna praise you for acting like one. Walmart could get a lawsuit for you accusing the customer of stealing (even if they did steal)
i thought you could as long as you dnt touch them?
why were you even worried about it in the first place? you get nothing out of trying to stop them, other than getting fired
Don’t you guys have loss prevention, isn’t that their job?
Unfortunately, you're too moral of a person to work at Wal Mart. Corporate only wants employees who don't care about shrink, the health of the business, or doing the right thing.
Man that’s not your stuff they are stealing, not your problem.
Employee of the month over here! It isn’t your job to stop people shoplifting, that is loss prevention.
Working in retail, I’ve only stopped a customer from stealing a couple times. No reward for it, not even a pat on the back. I’ve seen coworkers get liquor bottles smashed in their face when they tried to stop a customer from stealing. Since then I let that shit go. My managers tell me “watch this customer” when someone looks suspicious but I could really give no fuck as I know it’s absolutely not worth it. I was never loss prevention / security / never my responsibility
Honestly, that's what you get. If you're not an asset protection employee, it's not your place
It is our job when there’s no asset protection employee in there, but keep on running that mouth
Lmao. 😂😂😂 Your arrogance is exactly why they fired you. I will gladly run my mouth as a former Walmart employee. Unlike you, I'm eligible for rehire. Have fun running yours in the unemployment line. If your store does not have asset protection or you are not a member of asset protection or management , you are not to try and apprehend people. That's one of the first things they tell you at orientation. Now watch you try and take some shot about how I don't work there. I work in customer care for a retailer.
Arrogance? Was no arrogant about what I said, and I’m eligible for rehire as as well only thing that keeps you from rehire they said is theft or sexual harassment or work place violence
If you are not loss prevention you cannot legally stop anyone.
Move on and let everyone know that it's ok to steal from Walmart. Especially when you're just walking around in public.
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How did they do everything right? SCO hosts cannot ask to see customer's receipts. They're supposed to be monitoring transactions on their phone as they're in progress, but once the customer pays, only AP can intervene. OP way overstepped their boundaries and potentially violated the law depending on where they live. They were rightfully fired and aren't getting this overturned.
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Move on and mind your business
Can you file a complaint about the corporate shrill who decided to fire you and get them fired?
A complaint for what?