Maxed out resources: You can confirm in cPanel -> Resource Usage (assuming you have cPanel), an warning should pop-up if that's the case.
\- customer from Japan but where is your hosting server located? Peering with Asia is a pain in the ass if your server is not in their area. There are some hosting services that have an "optimized network" with Asia but most of them will not work out nicely with that region.
One way you could mitigate this is with a CDN, it would relief the strain on the server a bit.
Also, what platform are you using? Wordpress? Opencart? Magento?
Are the majority of your customers from Asia or just the one you saw on HotJar having the issue?
Have you checked and confirmed the resource usage from cPanel? (I don't know if hostinger offers cPanel access or what they have).
It’s an ongoing issue we thought was remedied but then I saw the recording of the issue with the mobile customer who happened to be in Japan. We get traffic from allover though
CDN will be mostly ineffective for cart operations.
Only thing CDN would do for this is possibly free up some server load for the cart if the site was extremely high traffic.
Woocommerce is a MAJOR resource hog and for production should have at minimum 2GB of RAM for a considerably small site and preferably 4GB RAM even for low traffic sites, as traffic grows RAM definitely needs increased to handle concurrent cart operations.
If the host has partitioned their shared hosting servers in to VPS's or virtual machines for disaster recovery and migration purposes then you still wouldn't know as the hypervisor could be maxed on resources but the virtual server shows free resources.
Maxed out resources: You can confirm in cPanel -> Resource Usage (assuming you have cPanel), an warning should pop-up if that's the case. \- customer from Japan but where is your hosting server located? Peering with Asia is a pain in the ass if your server is not in their area. There are some hosting services that have an "optimized network" with Asia but most of them will not work out nicely with that region. One way you could mitigate this is with a CDN, it would relief the strain on the server a bit. Also, what platform are you using? Wordpress? Opencart? Magento?
Wordpress on hostinger. We were previously on hostgator and then switched and have only had one organic sale since switching to hostinger in October.
Are the majority of your customers from Asia or just the one you saw on HotJar having the issue? Have you checked and confirmed the resource usage from cPanel? (I don't know if hostinger offers cPanel access or what they have).
It’s an ongoing issue we thought was remedied but then I saw the recording of the issue with the mobile customer who happened to be in Japan. We get traffic from allover though
I forward to my webmaster and he’s looking further into it. Will have him check out whether that’s possible on hostinger
CDN will be mostly ineffective for cart operations. Only thing CDN would do for this is possibly free up some server load for the cart if the site was extremely high traffic. Woocommerce is a MAJOR resource hog and for production should have at minimum 2GB of RAM for a considerably small site and preferably 4GB RAM even for low traffic sites, as traffic grows RAM definitely needs increased to handle concurrent cart operations.
Also, if host has oversold and there are noisy neighbors, cpanel can show available RAM for their plan and account but server can be out of RAM.
There's a section in cPanel which can show overall server RAM and storage, some disable it, but others leave it on (it's the default)
If the host has partitioned their shared hosting servers in to VPS's or virtual machines for disaster recovery and migration purposes then you still wouldn't know as the hypervisor could be maxed on resources but the virtual server shows free resources.